Staff Site Reliability Engineer, BuildOps
CA$170-220k
+ Annual bonus & Equity
More information about location
3 days a week in office
Management software for commercial contractors
Job no longer available
Management software for commercial contractors
501-1000 employees
Job no longer available
CA$170-220k
+ Annual bonus & Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- We’re looking for someone with a strong SRE mindset, solid software engineering fundamentals, and deep observability expertise who can work effectively in a distributed team environment
- 8+ years of experience operating complex, user-facing SaaS systems and working on production systems and reliability-focused initiatives
- Proven experience leading multi-sprint, multi-engineer projects (for example reliability, performance, or infrastructure initiatives) to successful completion with clear business impact
- Experience leading at least one org-wide or multi-team reliability or performance initiative from definition through rollout and follow-through on improvements
- Thorough understanding of, and hands-on experience with, modern SRE practices, such as:
- Defining and implementing SLIs/SLOs and error budgets
- Reducing toil through automation
- Safe deployment and rollout patterns
- Structured post-incident reviews and continuous improvement
- Strong software engineering skills: you’ve written and maintained production-quality code and can work comfortably in at least one modern language (for example Python or Node.js/TypeScript)
- You regularly use LLMs and AI-assisted tooling in your workflow and know how to validate and improve what they generate
- Deep expertise in at least one reliability-related domain, such as observability, incident management, performance engineering, or large-scale data/search platforms
- Strong observability skills, including:
- Designing metrics, logging, and tracing for multi-service systems
- Building actionable dashboards and alerts with clear runbooks
- Correlating metrics, logs, and traces to debug complex issues
- Experience with tools such as Datadog, Prometheus, Grafana, Honeycomb, or New Relic (we use Datadog, but vendor-agnostic experience is welcome)
- Experience working with AWS in production and collaborating effectively within Infrastructure as Code workflows (for example Terraform-based systems and container/orchestration platforms such as ECS, EKS, or Kubernetes)
- Incident management experience, including:
- Participating in or coordinating incident response
- Working within an incident management tool (for example incident.io, PagerDuty, Opsgenie, or similar)
- Helping teams implement durable, high-leverage follow-ups after incidents
- Strong communication and influence skills and the ability to explain complex technical topics to both technical and non-technical audiences, influence peers and stakeholders, and mentor less-experienced engineers
- CS degree or equivalent experience running production systems; we are equally interested in people from non-traditional backgrounds who have spent time operating real-world environments
- Ability and willingness to participate in a production on-call rotation
- Ability to work a hybrid schedule – Monday/Friday WFH; Tuesday–Thursday in-office
What the job involves
- You will join our cloud infrastructure and reliability engineering team as a Site Reliability Engineer (SRE)
- Your primary responsibility will be to improve and protect the reliability, performance, and operability of our production systems while helping evolve our AWS-based infrastructure
- Reporting to the DevOps and SRE Manager, this is a hands-on, staff-level role where you will influence reliability strategy, build tooling and automation, and contribute directly to day-to-day operations in a fast-moving, industry-defining company
- Own one or more reliability domains end-to-end (for example observability, incident management workflows, performance of key surfaces, or core platform readiness), including strategy, roadmap, and execution
- Drive and refine modern SRE practices across services, including SLIs/SLOs, error budgets, and reliability reviews
- Lead multi-sprint, multi-engineer reliability or performance initiatives, coordinating work across teams and driving them to successful completion
- Design and maintain end-to-end observability (metrics, logs, traces, dashboards, and alerts) so teams can quickly detect, debug, and prevent issues
- Act as a subject-matter expert in at least one reliability area (for example observability, incident management, performance engineering, or search/data platforms), helping other teams make good design and operational decisions
- Partner with product and engineering teams to design reliable services—reviewing architectures, failure modes, rollout strategies, and capacity/latency considerations—and influence system design toward reliability and performance goals
- Help evolve and operate our AWS infrastructure (networking, compute, data stores) in collaboration with infrastructure experts, working within Infrastructure as Code workflows
- Contribute code to services, tooling, and automation (for example reliability libraries, deployment and incident tooling, health checks), and use LLMs/AI tools to accelerate high-quality delivery
- Define, implement, and iterate on SLIs, SLOs, and error budgets with service owners, and use them to guide reliability work and release decisions
- Participate in production on-call rotations and incident response for high-severity issues, including learning-focused post-incident reviews and follow-through on action items
- Develop runbooks, safeguards, and automation that reduce manual work, improve time-to-diagnosis, and standardize responses to recurring scenarios
- Collaborate with engineering and product leadership to prioritize reliability, performance, and operability work alongside feature delivery
- Document standards, playbooks, and best practices so reliability improvements scale across teams
- Mentor other SREs and software engineers in reliability-minded design, observability, incident response, and pragmatic use of SRE practices
- Help build systems, automation, and team practices that reduce reliance on heroics and ad-hoc firefighting
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
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