Director of Operations, Dandy
$177.6-222k
Offers Equity. Offers Bonus
More information about location
Helping dentists deliver better care and brighter smiles with technology
Job no longer available
Helping dentists deliver better care and brighter smiles with technology
1001+ employees
Job no longer available
$177.6-222k
Offers Equity. Offers Bonus
More information about location
1001+ employees
Company mission
To become the best digital dental lab for every dentist.
Role
Who you are
- 8+ years of experience in operations, workforce leadership, or general management in high-growth, tech-enabled or service-driven organizations
- Willingness to travel internationally
- Proven track record managing and scaling large, distributed teams in multiple international locations
- Deep expertise in people leadership, including performance management, org design, and change leadership
- Strong business acumen with experience owning KPIs tied to quality, speed, and employee engagement
- Excellent communication skills and cultural sensitivity; able to build trust across diverse teams
- Highly analytical, systems-oriented thinker with comfort using data to inform operational strategy
Desirable
- Background in technical disciplines (e.g., engineering, QA, manufacturing, math, or physics)
- Experience in legal or regulatory leadership within international markets
- Familiarity with the dental, medtech, or healthcare industries
- Prior experience launching new geographies or building vendor ecosystems in emerging markets
What the job involves
- We are seeking a bold, visionary Global Director of Workforce Operations to lead our global team of 400+ CAD/CAM Designers across the U.S. , Egypt, South Africa, and Costa Rica
- This is not just an operational role—it’s a people leadership role at its core
- You will be responsible for scaling a high-performing, globally distributed team while shaping the future of work at Dandy
- You’ll sit at the heart of our business, collaborating cross-functionally with recruiting, HR, customer experience, product, training, and engineering
- This is a builder’s role for a hands-on leader who thrives in dynamic environments, can connect vision to execution, and is passionate about inspiring teams to do their best work every day
- Serve as Dandy’s senior-most workforce leader across operational geographies, establishing us as an employer of choice in every region
- Drive global expansion strategies, including legal entity formation, office setup, and talent acquisition
- Represent Dandy externally, building relationships with local governments, academic institutions, and strategic partners
- Ensure ongoing compliance with local labor laws and maintain competitive global compensation strategies
- Lead, mentor, and grow a diverse, high-performing team of 400+ global designers and regional people managers
- Build scalable, in-person workforce models that optimize quality, speed, and engagement
- Own workforce planning, performance frameworks, and professional development strategies across markets
- Proactively manage retention, absenteeism, and productivity through data and people-first solutions
- Oversee daily workforce operations to ensure consistent delivery of high-quality designs on time and at scale
- Implement standardized metrics and performance management systems to drive excellence across locations
- Collaborate with product, engineering, and training teams to build playbooks and improve workforce effectiveness
- Design quality assurance programs that tie individual and team performance to customer outcomes
- Partner with HR and Operations to align staffing plans with long-term business goals
- Lead the design of tools, dashboards, and models that forecast workforce capacity and mitigate risk
- Translate strategic objectives into regional execution plans, with clear ownership and accountability
- Champion change management initiatives that drive efficiency, resilience, and innovation across the global org
- Inspire a unified, values-driven culture across all time zones—one that champions teamwork, growth, and excellence
- Act as a mentor and coach to frontline and mid-level managers, investing in leadership development and succession planning
- Own and improve employee engagement and eNPS across all regions through meaningful feedback loops and targeted initiatives
- Champion connection and collaboration between HQ and regional teams to create a truly global workforce experience
Our take
Dentistry, a $400B industry, has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants. It makes the dental experience seamless for both sides of the chair, and to date, more than 2 million people use a Dandy dental product daily.
Dandy aims to build a full operating system for dental practices, offering a "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
Company HQ
New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-Founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
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