Sales Development Representative, Assembled
$55-70k
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$55-70k
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- Flawless communication skills, both written and oral, with some public speaking experience
- Working knowledge of the enterprise software market or the ability to learn new software quickly
- Demonstrated ability to work solo as well as being a productive team member
- Have a strong work ethic and are eager to learn and make new connections with prospects
- Have experience using LinkedIn Sales Navigator, Outreach, Salesforce, or other similar prospecting applications
- Thorough understanding of commercial awareness and brand recognition to successfully establish rapport with prospects
- 1+ years' experience working in a Sales Development role
- 1+ years' working in the technology/software industry
What the job involves
- Sales Development Reps (SDRs) are responsible for identifying and creating new qualified sales opportunities in target accounts. The SDR will become a trusted resource and develop relationships with prospects, acting as the initial point of contact
- As an SDR, your work focuses on improving our outbound sales strategy. You confidently share product or service information with outside prospects and are highly organized. Lead generation is your main responsibility; moving leads through a sales pipeline
- An SDR identifies challenges and provides practical solutions to prospects. You also provide positive insights as a product knowledge specialist
- SDRs work for a diverse range of people and industries and your main function is to be a driven problem solver, identifying potential clients
- Building interest with prospects will be the central part of your role. To do that, you must have impeccable communication skills, and a laser-like focus on lead generation and strategic outreach
- Increase pipeline through qualifying outbound leads
- Maintain a self-starter attitude while creating outreach strategies for new lead-generation methods
- Outbound calls and emails to prospects
- Conduct market research to identify new leads
- Partner with Enterprise Account Executives, Marketing and other stakeholders on outbound strategies and lead generating efforts
- Balance high volume and personalized prospecting to qualify leads
- Set up meetings with prospects and sales team
- Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
- This is a hybrid role, expected to be in our San Francisco office on Mondays and Thursdays
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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