Senior Operations Engineer, The Telegraph
3-5 days a week in office
Multi-media news publisher
Open for applications
Multi-media news publisher
1001+ employees
Open for applications
3-5 days a week in office
1001+ employees
Company mission
To provide content that inspires people to have the perspective they want to progress in life.
Role
Who you are
- Administering Google Workspace using GAM and Okta administration experience
- Google Workspace administration experience
- Configuration and best practice implementation of core services
- TIL Foundation, with Application onboarding and User lifecycle management
- Profile sourcing, as well as authentication protocols such as SAML and OIDC
- Demonstrable experience of the agile delivery methodology with good team working and communication skills
- Knowledge/experience of service desk tools to ensure tickets are accurately tracked,updated and closed in a time effective manner
- Ability to create and maintain documentation to a high standard, along with ability to evaluate risk and take appropriate actions
- Ability to self start, and prioritise to manage own workload/tasks as well as work in a fast paced environment
Desirable
- Valid Okta certifications/Valid Google Workspace certifications
- Experience of GCP where relative to Google Workspace
- User lifecycle management experience with SaaS providers (Slack, Atlassian etc)
- Apps Script experience (or Javascript/an object oriented programming language)
- SCIM API knowledge/experience
- Postman knowledge/experience
- Windows/Windows Server administration
- Change management/Stakeholder management/Vendor management
- Experience of HR Driven Identity
- Experience of supporting any of the applications/systems listed above
What the job involves
- Provide 2nd/3rd line support and perform BAU tasks on supported systems as well as configuration, maintenance of supported systems
- Creating and maintaining documentation and a knowledge base for supported systems
- Monitoring systems/daily checks to identify potential issues early and prevent incidents from happening
- Triage of operational issues and escalation to both other internal teams and product vendors
- Analysing trends in monitoring/incidents to provide ongoing improvement
- Cross training/knowledge transfer to other team members, including mentoring of those more inexperienced
- Representing the department during incident review meetings, escalations from business units and if required during meetings with 3rd party suppliers and service providers
- Working on projects introducing new technologies and workflows into business as usual (BAU) operations
- Working with other IT staff as appropriate to determine root cause, solutions and service improvements
- Building and maintaining positive working relationships with Technology staff, 3rd parties and business units
- Site based cover during core hours (currently 08:00-18:00hrs) on a 8hr shift basis -weekdays and out of hours and weekend cover where required by the business
- Provide 24/7 on call support on a rotating shift basis across the team
- Engage in ‘outreach’ activities to promote the department internally and The Telegraph externally
Salary benchmarks
Our take
The Telegraph was the first newspaper to report on a number of notable news scoops, including the outbreak of World War II and the 2009 MP expenses scandal. Now, the Telegraph Media Group has grown into a multimedia news brand, providing subscribers with access to journalism across The Telegraph website and app, The Daily Telegraph and The Sunday Telegraph newspapers.
The brand hit a £33.3m operating profit in 2021, indicating the group has managed overcome the difficulties print media has struggled with since the turn of the millennium. Adapting to digital distribution has earned it over 100 million individual readers a month globally, though the Daily Telegraph remains Britain's best-selling print broadsheet.
People's increased curiosity in current affairs has been the driving force behind The Telegraphs phenomenal growth and the company continues to invest in top-notch journalism.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Company benefits
- Holiday
- Pension
- Life assurance
- Medical cover
- Parental leave (six months fully paid)
- Cycle to work scheme
- Season ticket loan
- Emergency child and dependent care
- Employee assistance program
- Gym flex
- Fruit in the office
- On-site massage
- On-Site gym
- On-site GP
- Trained mental health first-aiders
Company values
- Fearless - We’re fiercely ambitious; we set the agenda and lead by example. Respect for our readers and pride in our reputation means we never compromise on the truth. We share brave and insightful opinions, and are not afraid to ruffle feathers.
- Together - We’re generous with our support and trust. We’re open and unselfish with our knowledge. We work with self-awareness and a sense of humour.
- Informed - We’re smart, well-informed and up-to-date. We make intelligent predictions, bold plans and rational decisions. We take full ownership of our work and our results.
- Open-minded - We’re creative and pioneering, and not afraid to take risks in pursuit of innovation. We develop our thinking through meaningful, stimulating and honest debate. We embrace diverse perspectives, backgrounds and viewpoints.
Company HQ
Victoria, London, UK
Articles
Leadership
Nick Hugh
(CEO, not founder)Previously Head of Business Development at 24/7 Media for 9 months, Cost Transformation Programme Director at British Telecom for 3 years, Director of Publisher Services at Phorm UK for 1 year, and Vice President - EMEA at Yahoo for 2 years.
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