Technical Program Manager, Thoughtful AI

• Bachelor’s Degree in Computer Science, Math, or related discipline required, or eight years of equivalent work experience
• 5+ years of experience in program management, ideally with a focus on data science, machine learning / AI, search, or related technologies
• Experience in external customer-facing environment is essential
• The ability to think creatively to solve problems with a straightforward approach
• Exceptional written and verbal communication skills with a talent for the precise articulation of hypotheses and outcomes
• Ruthless prioritization skills
• An entrepreneurial mindset and determination to do whatever it takes to achieve your mission

Desirable

• As a Technical Program Manager at Thoughtful AI, you'll be at the heart of transforming how healthcare organizations operate, driving real-world impact through our advanced AI Agents
• You will harness your skills in data analysis, customer discovery, and project management to deeply understand customer needs, crafting aggressive and high-impact product roadmaps that prioritize and amplify customer value
• In this role, you'll have the agility of a small, empowered team and the tools to turn vision into reality
• You’ll work closely with cross-functional teams of engineers, PM’s, and customer success to ensure that our AI Agents deliver the goods, enhancing efficiency and patient outcomes across healthcare environments
• As a domain expert, you’ll lead the roadmap and execution of specific Thoughtful AI products, championing their implementation across diverse healthcare clients
• Your blend of technical and strategic expertise will position you as a vital partner in helping customers unlock their operational potential and achieve never-before-seen results
• Lead Problem Discovery: Deeply investigate and define customer challenges, gathering insights to inform the strategic direction of AI Agent deployment
• Drive Data-Driven Decision Making: Use data analysis and customer research to prioritize product features and improvements, ensuring each roadmap decision aligns with customer needs and operational goals
• Exemplify Impeccable Project Management: Drive seamless project execution through meticulous planning, clear communication, and proactive issue resolution, ensuring timely delivery of high-impact initiatives aligned with customer and business objectives
• Serve as the Voice of Truth: Act as a trusted advisor to stakeholders, transparently communicating insights and findings about any current technical limitations or challenges encountered
• Evaluate Business Impact: Assess how different technical approaches influence business outcomes, supporting data-backed prioritization of product roadmaps
• Optimize Discovery and Delivery Processes: Collaborate on developing efficient processes and playbooks that streamline problem discovery and roadmap planning to ensure high-quality, scalable deployments
• Inform Product Design with Data Insights: Collaborate with the product and platform engineering teams, using findings from customer discovery to shape the design of products that align with emerging needs
• Lead Cross-Functional Collaboration: Guide and mentor a cross-functional team, including program managers and engineers, to ensure effective problem exploration and alignment across product initiatives