Key Account Director, Zeta
Full-stack, cloud-native, API-first neo-banking platform
Be an early applicant
Full-stack, cloud-native, API-first neo-banking platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To accelerate the transition towards invisible payments.
Role
Who you are
- Client relationship building skills to establish trust across the C-suite to procurement managers:
- Excellent communication and interpersonal skills
- Strong negotiation and conflict resolution abilities
- Exceptional organizational and time management skills
- Analytical mindset with the ability to interpret data and make informed decisions
- To address client challenges, the manager should have skills to:
- Analyze issues and develop innovative solutions
- Utilize strategic thinking to anticipate potential problems
- Collaborate with internal teams to implement effective solutions
- Critical thinking is crucial for long-term success, possess skills to:
- Develop and execute comprehensive account plans
- Identify opportunities for growth and expansion
- Align client goals with company objectives
- Becoming a trusted advisor requires unique skills to build long-term relationship based on trust and reliability by:
- Providing expert advice and insights to clients
- Demonstrating a deep understanding of the client's business and industry
- Offering proactive solutions and anticipating client needs
- Experience: Minimum of 15+ years of experience in account management managing US Fortune 50 accounts for complex business-to-business solution sales with referenceable record of attaining client’s trusted advisor status
- Payments/Banking experience at large public companies such as Fiserv, FIS, TSYS is a plus
- Education: Bachelor’s degree in business administration, Marketing, or a related field
What the job involves
- A Key Account Director is responsible for managing and maintaining relationships with a company's most important clients
- This role is crucial to the firm's success, as it focuses on maximizing long-term revenue opportunities and fostering positive relationships that drive customer loyalty
- Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client(s). Serve as the primary point of contact for all matters specific to these accounts
- Strategic Planning: Identify and execute strategic initiatives that drive growth within the key account. Collaborate with internal teams to tailor solutions that meet the clients' needs
- Revenue Growth: Develop strategies to increase revenue from key account. Monitor and analyse account performance to identify new opportunities for growth to increase Zeta’s share of wallet
- Negotiation and Contracts: Lead negotiations for contracts, renewals and agreements with key client(s). Ensure that all terms align with both the client's needs and the company's objectives
- Reporting and Analysis: Prepare and present regular reports on account status, revenue forecasts, and client feedback to senior management
- Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively. Work to anticipate client needs and exceed their expectations
- Cross-functional Collaboration: Collaborate with marketing, product development, and other departments to ensure that client requirements are met. Facilitate seamless communication between clients and the company
- Market Research: Conduct market research to stay updated on industry trends and client needs. Use this information to inform strategic decisions and maintain a competitive edge
Our take
Zeta have resolved a problem long plaguing banks and fintech startups. Antiquated practices mean product launches require working with a range of vendors and tech partners. The result is a time-consuming process with a potentially poor user experience to show for it. Zeta’s ‘Omni-Stack,’ by contrast, was built from the ground up to keep the process seamless and easy.
It has proven a wildly successful proposition and Zeta achieved Unicorn status on their $250 million Series C funding round, led by SoftBank. As sectors develop, fintechs and banking will need to answer new threats and requirements associated with security, privacy, and scalability. The more partners and vendors, the more room for error - so Zeta’s emergence is both timely and enticing.
Their funding is likely to continue apace for more than just the quality of their product. India is the second largest internet market globally and is seeing a flurry of interest from big-name investors like SoftBank and Tiger Global. Therefore, companies are looking to accelerate the rate of development there from promising startups like Zeta.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2025
$50m
LATE VC
Mar 2022
$30m
LATE VC
Total funding: $430m
Company benefits
- Paid parental leave
- Paid volunteer hours
- Flexible working hours
- Work from home opportunities
- Health insurance
Company HQ
SoMa, San Francisco, CA
Leadership
Ramki Gaddipati
(CTO)Ramki worked as a Software Engineer for a year before co-founding Bridle during a Master's at the Birla Institute of Technology and Science. They then joined Morgan Stanley as a Manager and spent almost 6 years as a Director at Directi, before co-founding Zeta in April 2015.
Bhavin Turakhia
(CEO)Bhavin is a serial entrepreneur. In the past, they have founded Ringo.co, Radix Registry and Flock App where they still serve as CEO alongside Zeta.
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