Customer Experience Analyst, eToro

Salary not provided

Junior level

Austin

Los Angeles

Miami

New York

More information about location

Social trading & investment network

Job no longer available

Social trading & investment network

1001+ employees

FintechB2CArtificial IntelligenceCryptocurrencyMarketplaceEducationInvestingTradingMachine LearningBlockchain

Job no longer available

Salary not provided

Junior level

Austin

Los Angeles

Miami

New York

More information about location

1001+ employees

FintechB2CArtificial IntelligenceCryptocurrencyMarketplaceEducationInvestingTradingMachine LearningBlockchain

Company mission

To open the world's markets to everyone - everywhere.

Job

Company

Role

Who you are

Minimum of 1-2 years of relevant experience, preferably in financial services, technology, and/or customer support
Series 7 and 63 required or within 6 months of the start of employment
Strong service orientation
Intellectual curiosity for the cryptocurrency and blockchain space
Team player, positive attitude
Exposure to different channels of support, including voice, email, social, and/or chat
Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
Experience with payments, fraud, account access, trust, and safety or other relevant operational domains a plus
Authorized to work in the United States

What the job involves

As one of our first fully dedicated US Customer Experience Analyst, you will be responsible for assisting the Customer Experience Manager in leading and shaping our customer support program to provide a delightful experience to our platform users
Provide world-class service to our US client base via chat, phone, and email
Represent the company and product at the highest possible level
Provide insight and feedback on issues, trends, and bugs impacting the customer experience
Working with cross-functional teams
In-depth understanding of multiple workflows, policies, and tools
Assist the department in documenting updates and changes to new and existing processes, training decks, and flowcharts
This role reports to the US Customer Experience Team Lead

Our take

Investing used to be accessible only to financial experts, but due to advancements in open banking and fintech software development, the average person can now invest from their smartphone. However, this also makes users vulnerable to the high-risk nature of investing, resulting in a demand for easy-to-understand investment education.

eToro provides a social trading and investment platform, facilitating investment in the stock market, ETFs and index funds, cryptocurrencies and NFTs through a mobile application. In addition to providing these features, the platform also features a community-focused investment discussion board, a robo-adviser tool called CopyTrader, as well as investment education resources.

Whilst it is undeniable that the investment platform market has become highly saturated in the last few years, eToro has taken the unique angle of combining its trading platform with tools and resources that help to educate its users. Through this approach, the company aims to increase accessibility to smart investment strategies, whilst reducing the risk associated with investing as a non-expert.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-5% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (4.2)

Company

Funding (last 2 of 10 rounds)

Mar 2023

$250m

GROWTH EQUITY VC

Apr 2018

$50m

SERIES E

Total funding: $462.9m

Company HQ

Canary Wharf, London, UK

Leadership

Yoni Assia

(Co-Founder & CEO)

Yoni has been a Board Member at Meitav Dash since 2013. Previously, they co-founded WiTech Communications where he served as the Development Manager for nearly 3 years.

Ronen Assia

(Co-Founder & Executive Director)

Since co-founding eToro in 2007, Ronen has held several roles at the company, including VP of Product & Product Marketing and CPO, moving into the role of Executive Director in 2020. He is also a Managing Partner at Team8, a role he has held since 2020.

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