CX Solution Architect, Vtex

Salary not provided

React

CSS

HTML

JavaScript

Google Analytics

Keep

Junior, Mid and Senior level

Remote from US

Collaborative commerce solution

Job no longer available

Collaborative commerce solution

1001+ employees

MarketplaceSaaS

Job no longer available

Salary not provided

React

CSS

HTML

JavaScript

Google Analytics

Keep

Junior, Mid and Senior level

Remote from US

1001+ employees

MarketplaceSaaS

Company mission

VTEX's mission is to enable companies to become better e-retailers by providing a flexible, scalable, high-performance SaaS OmniCommerce platform focused on increasing conversion, and at the same time, reducing operational costs.

Job

Company

Role

Who you are

Demonstrated ability to work well with people at all levels of the organization
Ability to work with multiple cross-functional groups, including business and technical teams
Analytical and logical thinking to design simple solutions to complex problems
Understanding of front-end development (HTML, CSS, JavaScript, React, etc.)
Experience in the eCommerce market
Clear, accessible and user-friendly communication to easily transmit your ideas to any audience
Organization and self-motivation to work in an environment with great autonomy and flat hierarchy
Strong written and verbal communication skills
Detail-oriented mindset to act as an implementation project manager
Ability to work daily from the New York office
Experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.)

What the job involves

We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers' challenges and is always engaged in improving the customer-company relationship
Understand the project scope, guide all the stakeholders during the implementation process acting as an e-commerce expert and applying the best practices
Have the ownership and be accountable for the project success
Manage process for new customer implementation projects including coordinating and supporting both the internal and partners’ development team and the customer project team all the way through business requirements and technical architecture, training, and go-live
Educate customer stakeholder groups on our platform and value
Share your knowledge with other colleagues
Support account managers and support teams on the transition phase
Support our customers and partners
Be able to quickly report the current projects status at any time in detail (high level of organization and attention to the details)
Prioritize replying customers' emails as fast as possible (faster than sales team involved)
Build trust with the customers to become a trusted advisor (eliminate/reduce escalation process)
Manage implementation project leading the communication between all the stakeholders (customer and vendors) and set the pace giving visibility for everyone (avoid miscommunication and keep everything under control)
Act as a solution architect helping the customers to implement new capabilities
Improve VTEX's USA customers Net Promoter Score
Be able to travel within the US to visit customers
Eventually, be able to help the sales team to answer an e-commerce platform RFP and do platform demos for prospects or partners

Our take

VTEX's Cloud Commerce platform enables retailers, brands and B2B manufacturers to collaborate with third party suppliers and grow their business by launching their own marketplaces.

They aim to help companies in retail, manufacturing, wholesale, grocery, consumer packaged goods and other verticals to sell more, operate more efficiently, scale seamlessly and deliver remarkable customer experiences.

In addition to garnering investment from SoftBank, and a recent growth spurt to over 800 employees, VTEX has been successful in signing up a host of global enterprises, including Sony, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, AB InBev and Nestlé, as well as more than 3,000 others in 50 countries.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Sep 2020

$225m

Nov 2019

$140m

Total funding: $365m

Company benefits

Work from home opportunities
Health insurance

Company HQ

Vila Olímpia, SP

Leadership

Geraldo Thomaz

(Co-CEO)

Studied Mechanical Engineering at Universidade Federal de Rio de Janeiro. Previously Analyst at Banco Icatu for 2 years

Mariano Gomide de Faria

(Co-CEO)

Previously Trainee at Banco Icatu for 2 years and Programme Director at EICOM for 3 years

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