Senior Community Manager, Jagex
Project Zanaris
Video game studio
Job no longer available
Video game studio
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make forever games that connect and inspire players all around the world.
Role
Who you are
- Are you an experienced Community Manager? Want to be a part of one of the worlds leading MMO's?
- Experience in community management, preferably within the gaming industry
- A passion for gaming, especially MMO’s, and the changes that community management can bring to positively improve the player experience
- Experience working closely with product teams and providing feedback based on player sentiment
- Demonstrable experience in creating and executing community campaigns
- Proficient in using social media platforms for community engagement and promotion
- Understanding and experience of influencer management
- Comfortable in a fast-paced, dynamic environment and able to manage multiple tasks effectively
- Proficient in using community sentiment analysis tools and data analysis
- Willingness to travel to trade shows and exhibitions
What the job involves
- Jagex are looking for a Senior Community Manager to guide us through the next iteration of OSRS content creation
- You will be designing exciting community campaigns in Old School RuneScape, owning parts of the Old School community spaces, contributing to the community strategy and much more
- This will encompass elements of influencer management, communication strategies, delivery and more. Your experience in management and strategic thinking capabilities will shape how we think of communication, and how our players stay informed
- Manage the global Old School RuneScape online community
- Develop community assets such as blogs, livestreams, and interviews
- Maintain a strong presence and promote on community forums, social media, and within our online games
- Assist with events, trade show and exhibitions
- Schedule, manage and feature in broadcasted media including livestreams, videos and podcasts
- Operate and manage Jagex’s community platforms including Discord and social media profiles
- Work with the Lead Community Manager to develop robust action plans in support of the Old School product and improvements within the Community Management team
- Own community initiatives, highlighting what is required to make a content release happen and managing the moving parts such as copy, content creation, surveys, social engagement, and sentiment reporting
- Create, develop and manage compelling in-game and real-world campaigns; utilising cross-team collaboration, engagement strategies, and project management to connect staff, players and communities
Our take
Founded in 2000, Jagex is the video game studio behind the RuneScape titles. It is one of the largest British video game studios, having ammased 2.4 million active subscribers, one million free-to-play users, and over 300 million lifetime RuneScape accounts.
Jagex specialises in "forever games", in which players can continue to discover new experiences and challenges without ever reaching an end. RuneScape is a perfect example of this approach, still receiving updates over twenty years after its initial release.
On top of the RuneScape franchise, the company's acquisition of Gamepires brought titles such as SCUM under the company's banner, which it is also working to make into a forever game. It also acquired Pipeworks - adding a Games-as-a-Service platform to its broadening portfolio.
In 2024, it was announced that Jagex would be bought by CVC Capital Partners and Haveli Investments. This represents a move that will position it well to pursue creating more new and innovative player experiences in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Private Healthcare, including Dental Plan
- £75 Monthly Energy Allowance (paid on top of your salary)
- Generous Pension Contributions
- Free Gym Membership
- Employee Assistance Programme & Onsite Counselling
- Life Insurance X4 your Salary
- Income Protection 75% Salary
- Annual performance bonus & Pay Reviews
- Enhanced Maternity and Paternity - from day 1
- 25 days annual leave +Bank holidays (Increasing by 1 day per year of service up to 30 days)
- Flexible Working Hours
- Flash Bonuses
Company HQ
Milton, UK
Leadership
Phil Mansell
(CEO)Has worked at Jagex since 2011, beginning as Lead Designer then transitioning through roles to become VP of Studios then CEO. Also former Board Member for Ukie and Lead Designer at Climax and Sony Computer Entertainment Europe.
Share this job
View 5 more jobs at Jagex