Partnership Manager, Piano
Data-driven customer engagement solutions
Job no longer available
Data-driven customer engagement solutions
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To improve digital interactions between companies and their customers.
Role
Who you are
- BA or BE
- Min. of 3 years of work experience, preferably with exposure to/experience with strategic partner programs
- Fluent English and French
- Commercial acumen and strong knowledge of business development, marketing and technical and product expertise
- A track record of developing strong relationships, negotiating and problem solving with external stakeholders
- Demonstrated product sense and experience launching new products/feature
- Excellent EQ and relationship building skills
- Comfortable dealing with uncertainty and able to put structure to complex, unstructured product problems
- Strong commercial acumen - ability to co-sell and monitor market trends, adapting as need be
- Proven analytical and problem-solving experience; technical understanding of SaaS and marketing technology ecosystem
- Project management skills to enable multi-market management and provide value to incountry teams
- Global mindset (experience better)
- Ability to create useful learning materials and facilitate partner education sessions and regional trainings in identified opportunity areas; update knowledge management materials as needed
What the job involves
- The Manager of Services Partnerships is a new role dedicated to building stronger, value-centric relationships with services providers (advertising and specialist agencies, consultancies) to deliver on Piano’s vision and strategic ambitions
- She/he will report to the VP, Partnerships and work closely with our commercial, strategic services, product and engineering teams to develop partner strategy and prioritize categories of partners and company shortlists
- Manage portfolio of partnerships and ensure you drive substantial revenue from these relationships
- Validate partnership value proposition and iterate on offering, per market demands
- Build and manage partnership GTM (stakeholder map, account mapping, commercial call cadence, marketing calendar)
- Collaborate with the sales team to design partner processes and programs, onboard, support and training partners
- Partner with sales enablement to train Piano commercial teams
- Work with partner marketing to design effective partner marketing plan and calendar of events
- Gather client feedback on partner value; use to revise offering, where applicable
- Conduct partner satisfaction surveys and work towards ongoing program improvement
- Where applicable, work with product and engineering to facilitate new feature requests and integration enhancements
- Professional Expectations:
- Work collaboratively and with purpose to be perceived by teammates, Piano leaders, market leaders and clients as a trusted business partner
- Strong analytical skills – able to evaluate opportunities from strategic, brand, financial, and operational perspectives
- Lead by example and work with an attitude of ‘it’s up to me to make it happen’
- Be a clear communicator that can articulate the strategy in a concise manner
- Possess superior presentation skills – both in-person and over the phone
- Meet commitments and complete tasks as agreed and within agreed timeframes
- Excellent interpersonal skills; think and communicate creatively, thoughtfully, and on your feet with diverse technical and non-technical groups, spanning all organizational levels
- Safeguard proprietary information of partners, clients and Piano
- Key relationships:
- Piano Commercial (Marketing, Sales, Client Services, Strat Services)
- Piano Product and Engineering
- Piano Finance
- Piano Operations
Our take
Piano helps businesses manage subscription, analytics and content personalization to monetize digital experiences. Previously the focus was on traditional publishers like Wall Street Post and CNBC. However, with the declining value of revenue streams like third party cookies, and new platforms like Substack and Clubhouse siphoning off paying customers, the revenue pinch is being felt by a growing spread of digital services.
Piano’s cloud-based offerings run a broad gamut, including experience personalization, paywall management, and data analytics. These are all supported by integrations with various mainstream third-party tools including Google Ad Manager and Apple Pay. This seemingly fragmented approach has not spread Piano thin, however, and it is consolidating its market lead with strategic acquisitions in the publishing space such as AT Internet and SocialFlow.
Following its impressive level of funding and massive growth in revenue since 2019, Piano is developing its product further to provide further publicity and analytics tools for its customers, particularly in newsletters and socials. It is also likely to continue expanding its market share through acquisitions as it builds outs its end-to-end platform for the publishing industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$45m
SERIES D
May 2021
$88m
SERIES C
Total funding: $160.4m
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Leadership
Trevor Kaufman
(CEO)They have an extensive track record of building brands and profitable businesses in media and technology, having previously served as the CEO of Tinypass, Possible Worldwide, and Schematic.
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