IT Support Specialist, Anaconda

• 3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management
• Experience supporting macOS, Windows, and Linux or any combination of these operating systems
• Proficiency with mobile device management (MDM) platforms and inventory management systems
• Daily use of AI tools – whether that's drafting documentation, running down a troubleshooting path faster, or triaging a ticket queue. Not just awareness of AI; it's part of how you work
• Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments
• Demonstrated ability to work independently in a lean team with minimal oversight

Desirable

• Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical
• We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority
• Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
• Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
• Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
• Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
• Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
• Use AI tools to speed up troubleshooting, documentation, and ticket triage
• Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity
• Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions
• Your Impact Will Be Measured Through:
• Ticket resolution time and queue health, keeping employees unblocked quickly
• Smooth execution of onboarding and offboarding, especially during acquisition integration spikes
• Evidence within the first few months that you're helping teammates resolve issues faster or more consistently
• Ownership of at least one recurring process by day 90, with measurable improvements to reliability or speed
• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth

• The application deadline for this role is 10/05/2026; applicants will be reviewed on an ongoing basis until the role is filled