VP of Customer Success, Medallion
Healthcare and provider network operations platform
Job no longer available
Healthcare and provider network operations platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To free healthcare teams to focus on what matters.
Role
Who you are
- 10+ years of Customer Success showing progressive management experience leading teams in SaaS and/or Healthtech startups
- 5+ years leading and managing high-performing client success teams
- Proven track record of driving client satisfaction, retention, and growth
- Strong operational capabilities to scale a customer success function
- Able to collaborate across the organization and with external stakeholders
- Experience successfully working with senior (C-level) executives
- Commercial Experience
- Experience driving renewal, upsell and cross-sell expansion of accounts
- Customer Success Experience
- Experience driving software adoption and leveraging customer success best practices
- Willing and able to address escalated client issues with speed and urgency
- Management Experience
- Demonstrated ability to lead managers and successfully manage a distributed team
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Problem Solving Experience
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
- Misc
- Professional services experience is a plus
What the job involves
- Drive customer outcomes, product adoption and customer experience
- Lead the implementation scoping as part of the sales process
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Reduce churn and drive new business growth through greater advocacy and reference ability
- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
- Build and lead a world-class Customer Success team:
- Recruit and develop a high performing team
- Develop upon our company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)
- Foster collaboration within the Medallion team and across customers
- Drive operational practices to track performance of teams and individuals
- Work closely with the Sales and Operations leaders to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
- Drive account growth outcomes:
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Our take
The Digital Health Market size exceeded $332 billion in 2022 and is expected to continue its growth. Digital health technology enables workers to make smarter choices, allowing people to spend more time on tasks they deem valuable, and is thus fundamentally transforming healthcare.
Healthcare providers, whether doctors, nurses, or mental health counsellors, need to be licensed in the state where the patient is located, which can be an arduous task due to each state having different rules. Medallion's automation software solves these problems. It also focuses on payer enrolment, gathering information critical to insurers for providers to participate in their network, as well as credentialing.
Medallion plans to expand its engineering and operations teams, increasing its employee and management headcount in line with substantial funding rounds. With these strategic enhancements, Medallion is poised to further streamline healthcare processes and support the continued growth of the digital health market.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2025
$43m
LATE VC
Jun 2022
$35m
SERIES C
Total funding: $128m
Company benefits
- Thoughtful remote environment: Even though we're 100% remote, we offer a monthly work-from-home and a monthly team connection stipend. Plus, access to WeWork and office spaces in select cities!
- Annual learning opportunities: We're committed to investing in your professional development, so every employee gets access to ann annual learning and development grant
- Comprehensive healthcare: We offer medical, dental, vision, and short- and long-term disability with 100% covered options and dependent coverage. Plus, generous parental leave and mental health benefits
- Time off to recharge your creativity: Everyone needs time to rest and recharge which is why we offer unlimited paid time off and eleven company holidays
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Derek Lo
(CEO)Founder and CEO of Py from 2017-2019 and Director of Product Management for Hired, Inc. from 2019-2020. Founded Medallion in 2020.
Share this job