Director of PS Product Management, ForgeRock
$184-230k
+ Bonus
Identity and access management solutions
Be an early applicant
Identity and access management solutions
1001+ employees
Be an early applicant
$184-230k
+ Bonus
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- 7+ years of experience in technical product management, consulting, solutions portfolio management, or professional services operations, ideally with exposure to service packaging and lifecycle management
- Demonstrated ability to define, standardize, and evolve service offerings, with a focus on business impact, customer outcomes, and scalability
- Proven track record of leading cross-functional initiatives across Sales, Engineering, Marketing, CX, and Operations
- Strong analytical skills, with experience using metrics and customer feedback to drive service improvements and track performance ( influenced revenue, CSAT, adoption)
- Familiarity with Professional Services Automation (PSA) tools (Kantata), CRM systems (Salesforce), and data visualization platforms (Tableau, Power BI)
- Excellent communication and stakeholder management skills, with the ability to influence across functions and levels
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field required
- Preferred: MBA, PMP, or relevant certifications in product or portfolio management
- Highly Preferred: Current Ping Identity employee or individual with deep familiarity with Ping's Professional Services organization, offerings, and internal systems
What the job involves
- Ping Identity is seeking a forward-thinking, execution-oriented Product Owner to lead the development, standardization, and lifecycle management of offerings within the Professional Services (PS) Portfolio Management function
- This newly created role is critical to evolving the PS organization from a delivery-centric arm to a strategic enabler of customer outcomes, responsible for productizing our services portfolio and driving services-led growth
- The Product Owner will lead cross-functional efforts across PS, Customer Success, Sales, Marketing, and Product, enabling solution innovation, operational consistency, and improved visibility into the value PS delivers
- In this role, you’ll work closely with PS leadership to stand up and scale PS Portfolio Management, shape go-to-market (GTM) strategy, and build scalable frameworks for portfolio management and sales enablement
- Own the definition, standardization, and ongoing management of PS service offerings, including packaging, pricing models, and delivery models
- Lead cross-functional analysis of existing offerings to retire, consolidate, or evolve based on performance and customer needs
- Drive portfolio rationalization by identifying overlaps, gaps, and opportunities to simplify and clarify the PS services landscape
- Introduce structured feedback loops across customers, delivery teams, product management, and sales to drive continuous improvement
- Build and maintain a service catalog that reflects scalable, differentiated, and outcome-oriented solutions
- Collaborate with Marketing to build PS presence internally and externally (e.g., digital assets, collateral, customer-facing pages)
- Develop and refine sales enablement tools, including playbooks, customer success stories, and value propositions to support demand generation and deal shaping
- Partner with Sales and Customer Success to introduce PS earlier in the sales cycle and align on pipeline generation and influence revenue metrics
- Establish KPIs to measure offering adoption, sales readiness, and customer success
- Act as a hub for the PS Portfolio Management initiatives, driving alignment across CX, Marketing, Sales, and Product
- Develop and facilitate operating cadences, joint planning sessions, and governance frameworks that support unified execution
- Contribute to the refinement of internal processes such as deal structuring, approvals, and project handoffs
- Work with Operations and Analytics teams to capture and report on metrics related to offering usage, customer outcomes, and delivery performance
- Ensure new offerings are launched with enablement, support documentation, and analytics in place
- Own the creation and maintenance of internal delivery playbooks, sales enablement guides, and operational documentation to ensure scalable, repeatable execution across teams
- Drive experimentation and innovation within the PS portfolio by creating frameworks for piloting and measuring new solutions
- What Success Looks Like:
- A clearly defined, outcome-based PS portfolio that is consistently adopted and supported across functions
- Improved GTM readiness and confidence in selling PS offerings
- Strong cross-functional collaboration with measurable impact on customer satisfaction, influenced revenue, and strategic engagement
- Scalable processes and repeatable launch frameworks for new services and solutions
Our take
PingIdentity is a platform, delivered through both cloud services and on-premises software, that is used to provide a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
The digital identity market is worth approximately $30 billion today but growing at upwards of 18.5% and potentially as big as $100 billion by 2024, according to the latest forecasts. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock went some way to consolidating a firm rooting in the industry for both companies.
The now combined, PingIdentity and Forgerock have successfully attracted considerable funding and serve hundreds of brands, including Morningstar, Vodafone, and GEICO as well as governments like Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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