Enterprise Customer Success Manager, Kandji
3+ days a week in office
Apple device management platform
Open for applications
Apple device management platform
201-500 employees
Open for applications
3+ days a week in office
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- 5+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
- 5+ year customer-facing experience as a CSM, or Strategic Consultant
- Experience maintaining ARR of $5M+ including contract values over $100k
- Experience meeting KPIs
- Experience with supporting tools and platforms like HubSpot, Zendesk and JIRA
- Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports
- Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested
- Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- Team and goal-oriented. High output; low ego
- Knowledge of SaaS post-sale support motion and technical curiosity is a plus
- Ability to travel (light travel to conferences or customers may be required)
- Experience working with or supporting Apple devices
- Required to work on-site Tuesday, Wednesday, and Thursday, with the flexibility to work remotely on Mondays and Fridays. Managers may require additional on-site days
What the job involves
- As a Enterprise Customer Success Manager, you’ll be responsible for the success of our enterprise customers
- As a Trusted Advisor with deep product knowledge, and empathy, you’ll understand customers’ business objectives and align them with product capabilities
- You’ll conduct customer onboardings and business reviews, and renew our customers annual contracts
- You’ll be responsible for making sure your team ensures retention, identifies new business opportunities, and drives high product usage, and value across their customer base
- Communicate efficiently and effectively with our customers - we primarily communicate via Zoom and email
- Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of enterprise customers
- Develop and enact a custom plan for each customer’s onboarding, Business reviews, expansion, and renewal goals
- Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value
- Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption
- Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests
- Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals
Our take
Device and application management is essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Kandji provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
Launched in 2019, the company has completed multiple rounds of funding and is continuing to grow at a rapid pace. As the Apple device management market is also expanding at speed, Kandji is well poised to continue its run of success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Articles
Leadership
Adam Pettit
(CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 37 more jobs at Kandji