IT Support Technician, Snapdocs
$67-103.5k
salary dependent on location
Automating mortgage closing
Job no longer available
Automating mortgage closing
201-500 employees
Job no longer available
$67-103.5k
salary dependent on location
201-500 employees
Company mission
To automate the home mortgage experience by connecting the people, processes, and technologies that power the industry.
Role
Who you are
- Our ideal candidate has at least 4+ years of overall work experience supporting a diverse range of IT projects from rolling out IT infrastructure, applications, connectivity across various locations and requirement levels
- Over the years, you have gained hands on experience providing hardware and software support to an organization spanning from the management of email, GSuite, Slack, Zoom, and other corporate applications
- You can configure new computer hardware and software (mostly Apple Product Line, MacBook Air, Pro) with ease
- Performing upgrades & troubleshooting desktop issues and applications comes natural to you
- When required, you can take service calls and either resolve them or escalate them Internally or with Platform Support entities
- Direct experience utilizing Service Desk systems to maintain records of requests and responses for support issues while building a knowledge base source or record will be essential
- It would be icing on the cake if you had experience working with OKTA, diverse Antivirus tools, Asset Management solutions, VPN Support etc. But we also believe tools can be learned so it's not a deal breaker
- Ability to collaborate cross-functionally (this role will touch every piece of the organization), patience (communicating IT to IT novices), bias for action (we’re a startup), time management skills and attention to detail (of course!), will be the foundational attributes that will set you up for success in this role
What the job involves
- As a key member of the Technology Enablement organization, you will be helping to provide safe, secure and robust technology solutions for Snapdocs workforce members, to help the organization achieve its goals
- You will be providing both local and remote L1/L2 IT support
- The ideal candidate will be providing technical troubleshooting and resolution to any and all computer hardware and software issues as well as finding resolution to SaaS related issues
- As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining a positive, professional, customer service mind-set
Our take
Real estate closings tend to be inefficient and fragmented, so Snapdocs provides software for closing digital loans and mortgages. The company provides a suite of cloud-based products that simplify the process, reducing the cost of deals and increasing the efficiency of closing them.
The appeal of Snapdocs is that it connects all the various parties involved in establishing a mortgage. This eliminates much of the friction that can slow down closes, making everything swifter and more efficient. Like many industries, real estate is starting to favour the online space for improved customer experience, which creates great opportunities for the company.
An impressive list of settlement agents has started using the Snapdocs platform, including Googain, Bell Bank and Lenders One Cooperative. With good early uptake, the company is set for further expansion within the market as its patented technology sees more adoption, integration and implementation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2021
$150m
SERIES D
Oct 2020
$60m
SERIES C
Total funding: $253.2m
Company benefits
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Aaron King
(Founder & Executive Chair)Before founding SnapDocs, they founded another mortgage-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.
Michael Sachdev
(CEO)Advisory Board Member at Skysun and Board Member at Lumen Energy. Former Advisor for Treehouse, and Board Member at CarbonForest. They also worked at Sunrun for 9 years in roles including VP, SVP and CPO.
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