Customer Success Manager, Benchling
Mid Market
$110.3-149.3k
The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
Cloud-based platform for biotech R&D
Job no longer available
Cloud-based platform for biotech R&D
501-1000 employees
Job no longer available
$110.3-149.3k
The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
501-1000 employees
Company mission
To unlock the power of biotechnology.
Role
Who you are
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field with 1+ years experience in Life Sciences, ideally in a lab or research setting
- 3+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment.
- Deep understanding of Life Sciences R&D processes and scientific concepts. Proven track record to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders.
- Strong project management skills and the ability to influence without authority
- Hands-on software implementation experience strongly preferred
- Excellent interpersonal skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
- Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
- Ability to travel up to 20% based on customer needs
What the job involves
- Build positive relationships with key stakeholders at our customer’s organizations relatively quickly and maintain these relationships with intermittent touchpoints
- Create goals, action plans, playbooks, and important metrics based on common customer’s objectives, and review progress on a regular basis with the customer and with CS leadership
- Identify client challenges and risk areas, develop solutions, and review standard processes proactively to avoid churn, collaborating with other Benchling teams including Support, Services, Product, and Sales, as required
- Align and collaborate with Sales on renewal forecasts and up-sell strategies, with a focus on customer retention
- Lead strategic, cross-functional initiatives such as customer journey mapping, voice-of-customer, and product feedback sessions to drive a magnificent customer experience and champion a company-wide culture of Customer Success
- Keep curious about the best way to work, so we can continually improve and serve our customer’s needs as effectively as possible, demonstrating an analytical demeanor to identify what data to use to best understand our customers and how we can better help them
- Keep up to date on product knowledge (including new feature releases and use cases) and industry trends for our customers
Our take
As the pioneer of the R&D Cloud, Benchling offers a cloud-based informatics platform tailored for biotechnology. Its platform enables scientists across the globe to make breakthrough discoveries and bring next-gen biotechnology to market.
There’s a sincerity and consciousness to Benchling’s approach that stands out. This has led to the company being adopted by over 200,000 scientists from 1,000+ companies and 7,500 academic and research institutions globally (including 23andMe, Moderna, and the U.S. Department of Defense).
The rapidly advancing Biotechnology industry was at the forefront of the so-called “fourth industrial revolution”, with the industry driving $2 to $4 trillion per year of economic impact over the next 20 years.
Benchling has put itself in a position of immense value within the industry with its expanding offerings. And now, off the back of over $400 million in total funding, the company is seeing accelerated growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$100m
SERIES F
Apr 2021
$200m
SERIES E
Total funding: $411.2m
Company benefits
- Competitive salary and equity
- Robust healthcare benefits
- Family-forming benefits
- Four months of fully paid parental leave
- Retirement benefits
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sajith Wickramasekara
(Co-Founder & CEO)Sajith studied at MIT before spending 2 years as a Research Assistant at Duke University Medical Centre and Liquidia Technologies. They used this biotechnology understanding to found Benchling in June 2012, serving as CEO since.
Ashu Singhal
(Co-Founder & President)They previously co-founded Hotspots.io which was later acquired by Twitter in 2012. After this, became Staff Software Engineer at Twitter for 2 years, leaving to co-found Benchling.
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