Localization Program Manager, OpenTable
Localisation Technologies Specialist
CA$85-90k
Plus this role is eligible to be considered for an annual bonus and equity grant
2 days a week in office
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
CA$85-90k
Plus this role is eligible to be considered for an annual bonus and equity grant
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Minimum 10 years of localisation project, programme, or technology management experience (client‑side preferred)
- Strong experience with TMS / CAT tools (e.g. Phrase) and localisation workflows
- Exposure to Machine Translation / NMT and post‑editing within localisation workflows
- Good understanding of internationalisation (i18n) and how it impacts localisation tooling and automation
- Excellent problem‑solving skills and strong analytical skills; comfortable working with metrics and dashboards
- Excellent verbal and written communication in English
- High sense of ownership, attention to detail, and a growth mindset
Desirable
- Experience designing or operating MT/MTPE routing rules or quality prediction / risk‑based workflows
- Experience with LQA and working closely with quality or vendor managers
- Experience collaborating with Engineering teams on connectors, APIs or automation (e.g. Git‑based flows)
- Experience with Jira (or similar) for workflow and ticket management
What the job involves
- Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture
- The Localisation Team is a multicultural and complementary team of Localisation Program Managers and linguists passionate about building a quality native experience for users all over the world
- You will be responsible for owning our next‑generation localisation technology stack (Language AI, automations, and integrations) and optimising processes to balance quality, speed, cost and partner happiness. This role reports to the Localisation Program Manager
- Localisation professionals at OpenTable own project handling, delivery, workflow and quality optimisation for a specific business area, working in close collaboration with the relevant teams across the business
- This role focuses specifically on the Next‑Gen Localisation Tech pillar of the Localisation Strategy (Language Tech programme, connectors, and dashboards)
- An analytical mind, effective communication, outstanding project management and problem‑solving skills, as well as an in‑depth knowledge of localisation technology and internationalisation, are important to this role
- Own the Language Tech programme (NMT/MT engines, evaluation and tuning) and related localisation automations
- Define and improve routing rules (e.g. MT/MTPE vs human‑only) to balance quality, speed and cost
- Partner with Engineering on localisation connectors and services (e.g. Git/Mercury/Phrase, design and CMS integrations)
- Monitor localisation tech performance (automation success, TAT, cost/word, edit distance, LQA) and drive data‑based improvements
- Maintain and evolve localisation dashboards and tooling to provide real‑time visibility into status and SLAs
- Analyse problems in current workflows and tools, provide recommendations and implement scalable solutions
- Support the localisation team with configuration, troubleshooting and continuous improvement of localisation tools and integrations
- Contribute to documentation and best practices for localisation technology and workflows
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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