Technical Account Manager, Retool
Scale
£68-110.4k
Low-code internal tools building software
Be an early applicant
Low-code internal tools building software
201-500 employees
Be an early applicant
£68-110.4k
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale
- If you love engineering but want to be customer-facing while solving complex problems, this is the role for you!
- 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer
- Computer Science degree or experience building applications with SQL, Javascript, and APIs
- Familiarity with both front-end and back-end development concepts
- Ability to navigate and solve open-ended technical challenges in dynamic environments
- Proven capability to address technical concerns and provide solutions in real-time customer discussions
- Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance
- Proven ability to anticipate customer needs and address account risks or opportunities
- Exceptional written and verbal communication skills
What the job involves
- Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts
- With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool
- From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers
- As a TAM, you'll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers
- Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool
- Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
- Establish regular touchpoints to review customer usage, health, and expansion opportunities
- Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies
- Document customer use cases and success stories for case studies, testimonials, and EBRs
- Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
- Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
- Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
- Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
- Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
- Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
- Contribute to the growth and development of the TAM team by participating in the hiring process
Salary benchmarks
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.2m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Articles
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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