Account Director, Togetherwork
$135-145k
+ Commission
More information about location
Mission-critical software & payments solutions
Open for applications
Mission-critical software & payments solutions
201-500 employees
Open for applications
$135-145k
+ Commission
More information about location
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- Bachelor's degree in Business Administration, Marketing, Accounting, Finance, or related field. Advanced degree preferred but not required
- Minimum of 8-10 years of experience in account management or client leadership roles within the software or technology industry, with at least 8 years of hands-on experience in the field and a minimum of 5 years in a leadership capacity
- Proven track record of successfully managing Enterprise accounts and driving retention & renewal strategies
- Demonstrated experience in leading and developing high-performing account management teams
- Demonstrated ability to communicate with technical and financial stakeholders using appropriate language and vocabulary effectively
- Comfortable discussing SAAS solutions, cloud-based technologies, and other technical aspects relevant to the industry
- Experience translating complex technical concepts into clear, understandable terms for non-technical clients
- Proficiency with Salesforce or Microsoft Dynamics
- Familiarity with Monday.com and Confluence highly preferred, but not required
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex ideas and strategies
- Proficiency in presentation building, email communication, and conducting business meetings
- Strong negotiation and contract management skills
- Exceptional analytical and problem-solving abilities
- Strategic thinker with the ability to understand market trends and anticipate changes
- Highly organized with excellent time management skills
- Customer-centric mindset with a focus on building long-term relationships
- Collaborative team player with the ability to work cross-functionally
What the job involves
- As an Account Director within Togetherwork’s Associations Product Group, you will serve as a senior client-facing member of the integrated team, responsible for leading and growing customer relationships within a portfolio of Enterprise accounts
- The primary objectives of the role will be to create a high-functioning account team, lead the daily customer experience of Top Key Accounts, and drive retention & renewal of the complete list of Enterprise accounts (25-50)
- You will develop a thorough understanding of our products, service offerings, and the unique dynamics of our customers' organization to better expand our relationships
- Initially overseeing 2-3 direct reports and potentially more beyond
- Create a high-functioning account team through effective coaching, goal setting, and progress development
- Provide guidance and support to direct reports to ensure alignment with organizational objectives
- Create & Build Customer Confidence
- Develop lasting relationships to create loyal customers and improve retention
- Consult on product usage best practices and drive feature adoption
- Understand their business objectives and how our products support them
- Identifying upsell opportunities
- Secure yearly/ multi-year renewals through strong business routines and contract negotiations
- Ensure customer alignment with ongoing financial deliverables through renewal
- Collaborate with product team to provide recommendations based on client feedback to innovate and enhance our products
- Maintain accurate records of customer interactions (email, shared documents, software/ Salesforce notes)
- Quarterly Business Reviews
- Strategic Recommendations
- Results Reporting
- Best Practices & Product Adoption Strategies
- Create pro-active presentations (in PowerPoint) that help frame-up and deliver against multiple scenarios
- Analyze and determine customer needs and be able to summarize in presentation formats:
- Provide feedback to the Product Management and Support teams; coordinate consolidated customer communications
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company values
- Purpose
- Belonging
- Growth
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
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