Deployment Engineer, Pickle Robot
More information about location
Package handling robots
Open for applications
Package handling robots
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To create robots that work alongside people in the very messy world of the loading dock, reducing the backbreaking human effort that goes into getting online orders to the door.
Role
Who you are
- Analytical, technical and problem solving skills that can be applied to real world solutions
- Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations
- Familiarity with linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
- Basic mechanical and electrical repair skills. Are you a tinkerer?
- General understanding of network topologies such as VPNs, firewalls, and routers
- Ability to write tools and scripts to automate repetitive tasks
- Experience reading debug output and recording logs and information on software bugs
- Undergraduate-level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real world experience (having both is nice, but either one can suffice)
- Experience in services or deployment engineering positions is a plus
- Excellent written and oral communication skills, can effectively run a meeting and summarize the results for a wider audience
- Spanish language proficiency is extremely valuable
What the job involves
- As a deployment engineer, you are the tip of the spear
- You will lead the implementation of our robots in logistics warehouses
- You will need to be a fast learner & independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful
- You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”
- The ideal candidate will be able to grow with the company and take on additional leadership roles over time
- You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch
- This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States
- Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders
- Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
- Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results
- Write documentation on product operating and testing procedures
- Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
- Provide on-call technical support to customers post-deployment
- Conduct on-site integration and test activities and evaluate post go-live performance metrics
- Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
- Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a contractor
- Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site
- Execute field retrofits. Work with the mechanical, electrical, and software engineers on troubleshooting field issues
Our take
Unattractive working conditions have pushed more and more workers out of the logistics sector, with the labor gap only expected to grow in the coming years. Pickle Robot supplies intelligent robots to be employed in high-risk and heavy-lifting positions, to make up the worker shortage and free humans from these undesirable roles.
Pickle Robot was founded in 2018 to tackle an array of warehouse challenges, finding focus in the labor-intensive truck unloading space. Its pioneering industrial robots are built with AI and computer vision alongside advanced sensor technology, allowing them to perform intelligent unloading tasks at speed. This enables people to work quicker and smarter, whilst also avoiding the high risks of injury and fast turnaround associated with the sector.
Pickle Robot has raised significant funding to support go-to-market activities and improve its deployment capabilities. In 2024 it secured orders that represent the first stage of this commercial expansion, and the company also plans to invest in new feature sets in the near future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Nov 2024
$50m
SERIES B
May 2024
$15m
EARLY VC
Total funding: $102.5m
Company benefits
- Equity stakes
- Health care
- 401k
- Snacks and cold brew
- Beautiful headquarters in the heart of Cambridge, MA
Company values
- A Fun Team
- Solving Really Hard Problems
- Make A Real Difference
Company HQ
Central Square, Cambridge, MA
Articles
Leadership
Andrew Meyer
(CEO)Currrently serves as the Founder of Industry Laband as President of LeafLabs.
Dan Paluska
(Co-Founder & VP of Robotics)Previously CTO of the company.
Salary benchmarks
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