Data Analyst, Instacart

• 3+ years experience in a data analytics related role (e.g. data science, business intelligence, corporate strategy, consulting, etc)
• Experience analyzing and visualizing large datasets
• Ability to aggregate and synthesize large amounts of data and leverage a deep understanding of micro and macro fulfillment metrics and systems to drive insights
• Strong problem solving skills - able to quickly detect anomalies in performance metrics and trends, form hypothesis for investigation, and draw conclusions by conducting nuanced analysis
• Strong verbal and written communication skills, including the ability to lead meetings and synthesize complex topics by creating compelling narratives for various stakeholders
• Advanced proficiency of SQL and Excel / GSheets for data analysis
• Proficient with Powerpoint / GSlides for effective communication
• The ideal candidate will have a knack for identifying unusual patterns, a keen eye for detail, and is passionate about investigating problems to determine root causes
• Effective prioritization and ability to balance quality and speed in a time constrained environment
• Ability to work independently with a strong sense of ownership
• Comfortable proposing new ideas to challenge the business and rally stakeholder champions behind it

Desirable

• As a data analyst, you will be responsible for understanding and improving the quality of Instacart’s online grocery business
• You will help set up scalable monitoring systems to understand our business performance for driving strategic decisions and help inform when operations or processes are broken
• You will play a pivotal role in leveraging operational performance data to diagnose performance or user experience gaps in order to create data-driven recommendations to improve our product and processes
• Your work will also entail supporting cross-functional data needs to facilitate improvements across multiple fronts
• The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart’s online grocery experience for our customers, shoppers, and retailers
• The analytics team focuses on identifying, understanding, and eliminating defects in the online grocery experience by analyzing and interpreting operational data
• The team ensures that stakeholders have a consistent understanding of why business performance is changing and advocates for improving poor experiences that may be overlooked
• You’ll be part of a dynamic cross-functional team that collaborates closely with stakeholders to provide critical data insights to enhance our operations and overall customer experience
• As part of the Consumer Pillar within PEO Analytics, you will be working on problems anywhere between a customer landing on the homepage to when they contact Instacart for support after their order
• Your goal is to make sense of how the customer uses Instacart and help the business understand where friction might occur in the shopping or contact funnel
• Work with XFN stakeholders to create 'source of truth' dashboards and future-proof, flexible dashboards
• Monitor performance fluctuations and outliers in key performance metrics within the customer funnel to understand root causes and determine if corrective actions are required
• Analyze large text and numerical datasets within search, browse, order, and post-order contact to derive business insights
• Design new data schemas matching business needs and link them to existing data for analysis
• Define structured frameworks to measure and track against qualitative top customer problems and opportunities)
• Independently create and execute analytical plans to identify, understand, and reduce known customer problems
• Provide support in sizing initiatives on product and analytical roadmaps
• Create and present insights decks to a XFN audience of business leaders, Product Managers, Product Operations and engineers on a weekly cadence
• Approach problems with a solutions-oriented mindset by developing business cases with clear logical narratives backed by data that result in actionable recommendations
• Help elevate the team’s technical acumen through mentorship and initiating learning opportunities
• Provide thought leadership to Pillar Lead when planning future strategic initiatives for the team