Director of Enterprise Customer Delivery, Adyen
$210-280k
Plus RSU's
3 days a week in office
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
$210-280k
Plus RSU's
3 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- An experienced, entrepreneurial and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth
- You will be able to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success
- You're able to liaise with product leadership and influence the product strategy and part of ongoing feedback practices
- You're an excellent communicator with strong interpersonal skills. You can manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones
- You are a strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders
- You have a proven track record of managing change and growing organizations at scale
- You're a strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements
- You have at least 5 years of people management experience (preferably experience managing manager of managers and across timezones)
- A strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others
What the job involves
- Adyen is looking for an experienced Director of Enterprise Customer Delivery to lead our 25+ person organization across North America and LATAM
- The Project Operations Managers focus primarily on the delivery and execution of complex global rollouts for our customers and ensure they go live with the Adyen solution most quickly and sustainably possible
- Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM
- As a professional services leadership team member, you will be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions
- Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery
- Be an executive partner to the senior leadership of our merchants
- You will work collaboratively with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement
- Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work
Application process
- We aim to get back to you regarding your application within 3 business days
- Our interview process tends to take between 3 or 4 weeks to complete
- Don’t be afraid to let us know if you need more flexibility
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$56.9m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $325.1m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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