Phone Support Associate, Modern Health

$46.5-73k

Salary dependent on location of candidate

Junior level

Remote from US

More information about location

Mental health care designed for the workforce

Job no longer available

Mental health care designed for the workforce

501-1000 employees

B2BMental healthSaaSWellbeing

Job no longer available

$46.5-73k

Salary dependent on location of candidate

Junior level

Remote from US

More information about location

501-1000 employees

B2BMental healthSaaSWellbeing

Company mission

To improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging.

Job

Company

Role

Who you are

1-2 years of phone support experience at an a technology or healthcare company; early stage start-up experience preferred
Ability to create clear and thoughtful documentation
Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk
Empathetic and loves helping others, especially when it comes to their mental health journey
Strong verbal and written communication skills
Works well with different kinds of people and is great at building relationships
Excellent organizational skills and a keen eye for detail
Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions

What the job involves

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey
The role will be on the Member Support team and will report to the Member Operations Manager
Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
Assist in building out a new vertical, navigating the unknown, and ultimately helping create a personable and unique member experience
Support members via phone and ensure they are receiving the best level of care in a timely manner
Manage member escalations and find creative solutions to get them access to care
Assist in developing a long-term support strategy that can enable large enterprise sized launches
Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures
Complete other special projects as needed

Our take

Work can be stressful, and not everyone has the time or resources to get the support then need. In fact, job burnout is estimated to cost the US around $200B in health-related expenses each year.

Modern Health is a mental wellness platform working to de-stigmatize mental health care by making it available to everyone. And it does so by providing companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.

The global mental health market is predicted to grow 3.5% annually and be valued at over $500M by 2030. Modern Health is the fastest entirely female-founded company in the US to reach Unicorn status having raised over $170M in less than two years, brining its valuation to $1.17B. On top of this, it has partnerships with high-profile celebrities, including tennis player Naomi Osaka. And with over 75,000 users and more than 220 corporate clients, the future sure looks bright for Modern Health.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 6 rounds)

Feb 2021

$74m

SERIES D

Dec 2020

$51m

SERIES C

Total funding: $167.4m

Company benefits

Health and wellness: We offer comprehensive medical, dental, and vision coverage plan options.
Professional development: We offer every employee a professional development stipend and a wellness stipend.
Family matters: We celebrate all paths to parenthood by offering the fertility benefit Carrot, and 16 weeks parental leave. Additionally, we offer access to Urban Sitter along with a stipend to support child care, pet care, and other household needs.
Generous paid time off: Time off is important for rejuvenation of mind, body, and spirit. We ensure you have space to take a break, guilt free.
Financial planning and education: All full-time employees are able to contribute to a 401(k) plan. We also provide financial advising services through Origin.
Mental health and wellbeing resources: Modern Health employees enjoy full access to our Modern Health platform including 15 therapy sessions and 20 coaching sessions annually.

Company HQ

Financial District, San Francisco, CA

Leadership

Matt Levin

(CEO)

Prior to joining Modern Health as CEO in 2025, Matt was the CEO of People2.0. He was also a Visiting Lecturer of Business History at the Northwestern University for over 18 years.

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