Phone Support Associate, Modern Health

$46.5-73k

Salary dependent on location of candidate

Junior level

Remote from US

More information about location

Mental well-being platform

Open for applications

Mental well-being platform

501-1000 employees

B2BMental healthSaaSWellbeing

Open for applications

$46.5-73k

Salary dependent on location of candidate

Junior level

Remote from US

More information about location

501-1000 employees

B2BMental healthSaaSWellbeing

Company mission

Modern Health's mission is to give as many people as possible the tools they need for resilience and mental wellness.

Job

Company

Role

Who you are

1-2 years of phone support experience at an a technology or healthcare company; early stage start-up experience preferred
Ability to create clear and thoughtful documentation
Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk
Empathetic and loves helping others, especially when it comes to their mental health journey
Strong verbal and written communication skills
Works well with different kinds of people and is great at building relationships
Excellent organizational skills and a keen eye for detail
Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions

What the job involves

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey
The role will be on the Member Support team and will report to the Member Operations Manager
Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
Assist in building out a new vertical, navigating the unknown, and ultimately helping create a personable and unique member experience
Support members via phone and ensure they are receiving the best level of care in a timely manner
Manage member escalations and find creative solutions to get them access to care
Assist in developing a long-term support strategy that can enable large enterprise sized launches
Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures
Complete other special projects as needed

Our take

People find work stressful and not everyone can easily access or afford care. It is estimated job burnout costs America around $200 billion in health spending a year.

Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.

The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

104% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (last 2 of 6 rounds)

Feb 2021

$74m

SERIES D

Dec 2020

$51m

SERIES C

Total funding: $167.4m

Company benefits

Work from home stipend
16 weeks of parental leave
Flexible paid time off
401k matching
Work from home opportunities
Health insurance

Company HQ

Financial District, San Francisco, CA

Leadership

Alyson Watson

(CEO)

Alyson worked at PwC as a Senior Associate for over 2 years, before serving in Operations for Keas and Collective Health. She then used this healthcare experience to found Modern Health, where she has worked as CEO since.

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