IT Operations & Infrastructure Director, Cloudflare
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- 7-10+ years of experience with design, development, and management of Enterprise Cloud and Endpoint Infrastructure at scale including implementing observability, SDLC, and security best practices
- 3-5+ years of strategic technical leadership experience with design, development, and management of Enterprise processes, including automation of endpoint and user lifecycle
- Strong knowledge and experience with configuration management tools and Infrastructure as Code methods, such as Terraform, Ansible, Chef, etc
- Strong knowledge and experience with build-deploy pipeline development and multiple environment deployment practices
- Experience and expertise in Agile methodology, Agile or Scrum certifications preferred
- Moderate to advanced programming experience (Python, Golang, Bash, etc.)
- Ability to extend functionality of existing off-the-shelf endpoint management products, such as JAMF/Intune/Google
- Excellent interpersonal and communication skills in written and spoken English
- Prior management experience, preferably with enterprise engineering teams
- This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license
What the job involves
- The IT Infrastructure Team manages and supports our global end user computing fleet along with the services and infrastructure that empowers our business to operate at a global scale.
- Onboarding, maintenance lifecycle, platform integrations, security, secure disposal, as well as physical and cloud asset management are parts of the puzzle we're working on.
- Automating and implementing the most efficient processes to manage all of this in a scalable, high growth environment is our northstar
- We are seeking a highly experienced and technical leader to join our IT team as a Director, Enterprise Operations and Infrastructure.
- In this role, you will be responsible for leading teams of IT Ops Engineers and Enterprise Systems Developers to design, build, integrate, and optimize new and existing IT tools and processes around cloud infrastructure, end user computing device configuration, physical and virtual asset deployment, as well as employee onboarding and collaboration
- Craft a clear and compelling long-term vision for IT Infrastructure and Operations, establishing OKRs and capabilities roadmaps that enable the organization's overall strategic goals and incorporate modern technology trends and innovations.
- Establish a culture of operational excellence and automation by designing and maintaining a portfolio of cloud and self-hosted applications/infrastructure, leveraging practices such as CI/CD and Infrastructure-as-Code
- Ensure consistent delivery of core infrastructure and network services using modern observability engineering technology to establish SLOs with automated monitoring and effective incident response using a tiered service framework
- Develop and maintain comprehensive runbooks and documentation to ensure efficient IT operations, streamline troubleshooting, and support consistent, high-quality service delivery
- Lead a team of engineers committed to optimizing the onboarding and lifecycle management of Enterprise physical and virtual assets
- Lead a team of engineers to design and implement a resilient multi-cloud architecture, enhancing performance and scale by leveraging Cloudflare's flagship products
- Design integrations using in-house and SaaS applications to automate workflows for endpoint provisioning and management, reducing user friction and enhancing efficiency
- Partner with Security and Compliance teams to ensure a secure and compliant endpoint fleet, leveraging precise integrations with identity and management solutions using Cloudflare's products
- Work with Enterprise Apps and People teams in partnership with IT Customer Zero to develop automations around user onboarding, offboarding and curated user experiences including leveraging cloudflare products in achieving positive outcomes
- Work cross functionality closely with Devtools, Engineering and Platform teams where infrastructure capabilities can support and enhance our Go-To-Market velocity
- Leverage your experience in partnering with key stakeholders to scope and deliver cross-functional objectives
- Serve as the highest technical escalation point for our Ops Engineers
- Participate in on-call rotation for after-hours support as necessary
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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