Senior Manager for Digital Customer Success Programs, Alteryx
$150-200k
Analytics & data science automation
Be an early applicant
Analytics & data science automation
1001+ employees
Be an early applicant
$150-200k
1001+ employees
Company mission
To empower companies and organizations to fix complex societal and business problems.
Role
Who you are
- 7+ years of experience in Customer Success and/or Program Management, with a focus on Digital or Scaled Customer Success in the technology sector
- 5+ years of leadership experience, ideally within Customer Success
- Experience leading a global team across multiple time zones, languages, and cultural backgrounds
- Executive communication skills, including presenting strategies and program results to senior leadership
- Deep understanding of the Alteryx user landscape, particularly at the end-user level, where scaled engagement has the highest impact
- Data-driven decision-making: Experience leveraging customer insights and success metrics to inform and refine strategy
- Technical acumen: Ability to identify dependencies and opportunities across digital engagement platforms (e.g., Community, Customer Portal, In-Product, Email, etc.)
- Strategic advocacy & resource allocation: Ability to champion program needs while optimizing resources effectively
- Adaptability & problem-solving: Ability to navigate multiple and shifting priorities and unexpected challenges with confidence
- Bachelor’s degree or equivalent experience required
What the job involves
- As the Leader of Digital Customer Success Programs, reporting to the VP, Customer Success, you will drive the strategy, development, and execution of digital engagement programs across the customer lifecycle
- Your team will oversee the testing, deployment, and optimization of digital touchpoints—including onboarding, adoption, Community engagement, User Groups, blogs, podcasts, and other scalable motions—that empower Customer Success Managers (CSMs) and account teams to focus on strategic engagements
- This role requires a strategic and cross-functional leader who can scale customer success initiatives across all regions, segments, and products to achieve digital-first, human-connected experiences that empower all customers
- You will partner closely with Marketing, Product, Technical Pre-Sales, and Customer Education to enhance the digital customer journey and drive measurable impact
- Define & Drive Strategy: Develop and present the strategy and success measures for scalable Customer Success digital programs spanning all products, segments, and customer journey stages
- Lead a High-Impact Team: Manage a team of program owners responsible for executing and optimizing digital engagement initiatives, including:
- Automated lifecycle touchpoints for onboarding and adoption
- Podcasts, blogs, and guides to engage and educate customers
- User Groups and Community Live Webinars to foster peer-to-peer learning
- Community engagement events that enhance customer connections
- Cross-Functional Leadership: Collaborate with Marketing, Pre-Sales, Sales, Customer Success, Education, and Operations to align digital touchpoints with broader customer engagement efforts
- Navigate Challenges & Change: Lead through escalations, program pivots, and technology or launch challenges with a solutions-oriented approach
- Optimize Technology & Tools: Identify and drive technology requirements for program execution, leveraging Gainsight, Khoros, Salesforce, Teams, Zoom, Alteryx, Tableau, and internal tools
- Strategic Planning & Budgeting: Provide input on annual planning and budget allocation for Community programs, ensuring alignment with business priorities
- This role plays a critical part in scaling Customer Success through digital engagement—helping customers maximize value, stay engaged, and grow with Alteryx
Our take
Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making.
What Alteryx does differently from other data science tool developers is focus on the accessibility of its software, taking a low code / no code approach. This allows for greater collaboration between people with differing skill sets, speeding up processes for its users.
The business has made some strategic partnerships over time, most notably with Snowflake and Blue Prism. With AI becoming more, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2015
$85m
SERIES C
Oct 2014
$60m
SERIES B
Total funding: $217m
Company benefits
- Medical, Dental & Vision
- Health Savings Account
- Flexible Spending Account
- Fertility Benefits
- Paid Parental Leave
- Global Employee Support
- Short-Term & Long-Term Disability (plus Life & AD&D)
- Supplemental Employee Life (plus Spouse Life & Child Life)
- 401(K) with Matching
- Dependent Care & Commuter FSAs
- Pet Discount Program
- Tuition Assistance
- Business Travel Insurance
- Wellness Allowance
Company HQ
Quail Hill, Irvine, CA
Leadership
Dean Stoecker
(Executive Chairman)Started their career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, they co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.
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