Digital Customer Success Manager, Smartsheet
Campaign Specialist
$62.5-99.9k
Salary is dependent on candidate location. + Bonus + Stock
Dynamic workspace platform for collaboration
Job no longer available
Dynamic workspace platform for collaboration
1001+ employees
Job no longer available
$62.5-99.9k
Salary is dependent on candidate location. + Bonus + Stock
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- Experience working in a fast-paced, high growth software company on a post-sales team, preferably 3+ years of customer-facing experience, working cross-functionally and managing customer transformation programs
- 3+ years of direct ownership over multiple, concurrent email campaigns where you’ve managed the full lifecycle of multiple campaigns at once
- 1+ years of experience working with Gainsight is desired
- 1+ year driving internal change where you participated in change management efforts
- Passion for analyzing complex problems, developing recommended solutions, and executing on your initiatives
- Outstanding project management skills across a varied set of responsibilities
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
- Bachelor's degree in a relevant field is preferred
- Strong presentation skills and the ability to communicate complex information broadly to an audience of varying skill levels
What the job involves
- This important role will report to the Director of Customer Success Offerings
- In this role you will partner closely with Customer Success, Global Shared Services, RevOps, Lifecycle Marketing, Marketing Automation, and other internal teams
- You will be responsible for developing and maintaining an internal catalog of all customer email communications in order to help define the Customer Experience (CX) voice and tone for our CS offerings
- Through this work, you will evaluate strategy overlap and gaps, create campaigns to fill these gaps, and regularly groom the inventory of customer emails to ensure that they are up to date and driving impactful business outcomes
- Additionally, you will own all Customer Success emails sent from Gainsight and will collaborate cross-functionally to ensure consistent messaging
- Within 90 days, create a comprehensive inventory of all active email campaigns enabling you to be an expert on the email experience delivered to Smartsheet customers; you will create, own and maintain a shared calendar of all evergreen digital outreach campaigns
- Conduct gap analysis to identify key aspects of the customer journey that can be optimized to increase usage and expand use cases at scale
- Partner closely with cross-functional teams including Global Shared Services, Lifecycle Marketing and Product Marketing to ensure alignment on current and future customer campaigns
- Define swimlanes with Marketing to align overall strategy, approach and content to email (persona, journey, segmentation, etc.)
- Develop, execute, and optimize user stories for Gainsight Journeys for various stages of a customer’s lifecycle to drive adoption and healthy usage
- Communicate key results and learnings to cross functional teams and stakeholders
- Work with Customer Success Managers to understand customer pain points and areas of opportunity to create new campaigns
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies, such as Lucid and Atlassian, Smartsheet saw strong growth in the early 2020s and achieved 17% year-on-year revenue increases through 2025. If the company can maintain this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, making it the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Thanks to its successes, it was bought by Blackstone and Vista Equity Partners for $8.4 billion in 2025 with an eye on further international scaling, leveraging the reach of its new parent companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$60m
SERIES F
May 2014
$35m
SERIES E
Total funding: $127.4m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
Company HQ
West Bellevue, Bellevue, WA
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Founder & Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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