Implementation Manager, Cloudflare

• 5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
• Deep understanding of Zero Trust technologies such as Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB and Cloud Email Security
• Deep understanding of SSO, ADFS, LDAP and SAML and the role of the IdP for SSO. Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
• Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies
• Software distribution & deployment in Microsoft, Mac and Linux environments
• Detailed working knowledge of web based security, network segmentation, security proxies, Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc
• Windows & Linux Server system administration
• Windows, MacOS and Linux client endpoints troubleshooting
• Experience debugging Network connectivity issues using Network Troubleshooting Tools
• Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically
• Strong interpersonal communication (verbal and written) and organizational skills
• Highly motivated, driven and passionate about technology and customer success

Desirable

• The Cloudflare One team works across Cloudflare’s Sales, Product Management and Marketing organizations as an overlay function supporting the Cloudflare One products. Our primary goal is to deliver revenue growth by closely working with sales to drive customer evaluation cycles, actionable insights to marketing to support top of funnel activities, and market feedback to product management to guide the roadmap
• You will work with Cloudflare One customers, specifically those that purchase Cloudflare’s Network Services, ensuring a successful implementation of Cloudflare Technologies
• You will capture project parameters, design solutions, manage risk and deliver within customer expectations
• Partner with Sales Specialists, Technical Product Specialists and Security Operations Center in guiding customers through Network Services onboarding. This includes being a lead project manager and communicator to newly signed customers regarding the onboarding process, information needed and managing multiple timelines
• Set implementation schedules with Network Services customers and drive internal teams toward completion of tasks to ensure schedules are met
• Build Network Services onboarding guides, scripts, runbooks and materials for both customers and internal teams
• Work process improvements into Network Services onboardings by partnering with internal teams. This includes updating and retiring aspects of the current workflow as features are added and automated