Senior Technical Account Manager, Redox
$110-140k
+ Stock options
More information about location
Composable healthcare platform
Job no longer available
Composable healthcare platform
201-500 employees
Job no longer available
$110-140k
+ Stock options
More information about location
201-500 employees
Company mission
To build the healthcare system of tomorrow.
Role
Who you are
- 5+ years of deep EHR integration and workflow knowledge
- Functional understanding of data formats like HL7v2, XML, X12, APIs
- Understanding of various healthcare workflows
- Demonstrated experience with expanding customers and building franchises
- Ability to proactively identify new solutions, scopes, and processes for customers
- Interest in working with ambiguous and changing responsibilities and initiatives
- Proficiency in GSuite, Jira/Confluence, Salesforce and Gainsight preferred
What the job involves
- At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology
- As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care
- Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale
- You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption
- You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine
- You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most
- Partner with enterprise and scaling customers to execute on all post-sale functions
- Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Maintain internal documentation relating to customers and processes
- Create collateral for customer to use at scale
- Keep up to date with product enhancements
- Monitor industry trends and how they impact our customers
Our take
Privacy concerns, insufficiently skilled staff and low funding have kept digital transformation in healthcare moving slowly. But another major problem is integrating digital solutions into old-fashioned systems. Redox serves as a crucial link between legacy healthcare systems and digital health services by enabling these services to access and interpret patients' electronic health records.
Redox's platform offers an intermediary for point-to-point connection, connecting products, providers, and payers. With access to data and services throughout the healthcare ecosystem, companies are able to build more easily and create better digital healthcare products faster, helping to transform the legacy landscape of medicine.
Redox has worked with hundreds of app developers, connecting them to a vast number of electronic health records from a range of providers. It has partnered with several other companies, including Smile Digital Health, towards making it easier for legacy data to be transformed for use in digital health services, and has begun international expansion with movement into Canada.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$45m
SERIES D
Apr 2019
$33m
SERIES C
Total funding: $93m
Company benefits
- We provide benefits that allow you to live life by your own design. Redox employees enjoy unmatched autonomy in their work and the support to live a balanced life. We trust you know what you need to be happy, at work and at home
- Take a trip somewhere fun, stay home to recover from being sick, or have a staycation to unplug and recharge—we trust you to know what you need. Our best work happens when we feel fresh and inspired. We leave it up to you to decide when you need to take breaks and encourage you to make time for adventure and discovery
- Working in healthcare makes you understand all the challenges life can throw at you. Your health and dental coverage starts when you do to make sure you’re always covered. We provide health and dental insurance for employees, spouses, domestic partners, and dependents along with 100% of premiums for Disability & Life Insurance
- As your family grows, it’s important that you’re there and have time to figure out what your family’s new norm is. You can take 12 weeks of paid time off within the first year of your new addition arriving. We know that they need you and we have your back
- We want to have the best people at Redox—no matter where you call home. All Redox employees are encouraged to live and work wherever they’re happiest. All you need is power, wifi, and a computer and you’re good to go. We’ve been remote since the beginning and will continue to be
- In addition to our Flexible Time Off, we offer six weeks of paid leave for every five years of service for you to take a sabbatical. Take the time to recharge and do whatever you would like!
- In addition to competitive salaries, we offer employer matching on 401k retirement plans and provide all Redox Employees an opportunity for ownership through Stock Options and want you to share in the company’s success
- We want you to be able to set up a workspace that allows you to perform at your very best. All Redox employees receive an annual discretionary stipend so you can select what helps you be productive. Whatever it is, we want to make sure you have what you need. Finally, we provide a Wellness Fund for you to spend on anything you feel benefits your mental and/or physical wellness. No labels
Company HQ
Marquette, Madison, WI
Leadership
Luke Bonney
(Co-Founder & CEO)Received their Biological Sciences, Neuroscience and Behaviour, Business degree from Cornell University. Former Implementation and Beacon Team Lead at Epic.
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