Technical Project Manager, OpenZeppelin

• 5+ years of experience in Technical Project Management, Technical Program Management, Technical Account Management, Solutions Architect or similar roles
• An advanced English level and great communication skills (oral and written)
• Technical experience with blockchain technologies, Solidity/Rust, or cybersecurity
• Passion about the blockchain space and decentralization
• You have a technical background and are comfortable with reviewing code at a high-level for estimation purposes and code management tools (GitHub especially)
• Superb organization and project management skills with the ability to work on and manage multiple complex projects with many stakeholders at the same time
• Excellent interpersonal and communication skills and a demonstrated ability to communicate with clients on both technical and non-technical topics
• Advanced knowledge of project management tools and familiar with Notion, Linear and GitHub
• Ability to work collaboratively in a remote, distributed team

Desirable

• OpenZeppelin is seeking an experienced, customer-facing Technical Project Manager with a proven track record of delivering on time to join the PMO team and take ownership of the entire security audit delivery process
• This person will work closely with other constituencies across the organization including the Sales, Marketing, Operations, and Executive Leadership teams
• Own and nurture relationships with OpenZeppelin’s client base
• Respond to inquiries from existing customers, ensuring client retention and satisfaction
• Establish trusted relationships with each client to drive continued value from our products and services
• Ensure that clients' technical needs are met and exceeded
• Follow up on client interactions to identify and develop new business opportunities
• Lead client kick-off meetings and serve as the primary point of contact for all communications throughout the delivery process
• Manage scope creep by utilizing a structured change order process, ensuring project scope remains controlled and clearly defined
• Evaluate and escalate issues to management as necessary, facilitating prompt and effective resolution
• Oversee the entire end-to-end process of client deliveries, including final review and coordination of publishing
• Collaborate with Security Research team leaders to manage and ensure quality control throughout the project lifecycle
• Monitor team performance against key metrics, such as resource utilization and allocation, to ensure optimal efficiency and project success
• Automate and enhance the delivery process using our internal tools (GitHub, Notion, Slack, HubSpot) to improve efficiency and streamline workflows

• Our interview process takes place on Zoom and tends to consist of the following stages:
• Recruiter Call (30 mins)
• Hiring Manager Call (60 mins)
• Leadership Interview (30 mins)
• Paid work trial (Lasting up to 10 days)
• Reference checks