Account Management Manager, Nextdoor
$170-200k
OTE
$119-140k
BASE
+ Commission structure with a 70/30 split + Equity Grant
3+ days a week in office
Private social network for neighbours
Open for applications
Private social network for neighbours
501-1000 employees
Open for applications
$170-200k
OTE
$119-140k
BASE
+ Commission structure with a 70/30 split + Equity Grant
3+ days a week in office
501-1000 employees
Company mission
Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.
Role
Who you are
- If you're great with people, insanely detail-oriented, and a creative problem solver come join our neighborhood!
- 8+ years in the ad tech industry; 3+ years managing a client services team and/or the ability to perform at an advanced level in the domain
- Strong mentoring, coaching, and people management skills—set up your team for future success
- Strong understanding of campaign strategy, management, and optimization within a biddable environment
- Desire to learn the Nextdoor tech and be a product champion for their team
- Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
- Positive, Curious, with a hunger to learn, and a passion for problem-solving
- Ability to identify, collaborate and drive change
- Ability to lead multiple projects while maintaining strong attention to detail
- Passion for building and transformation; excited to grow with the company
- Self-motivated and comfortable ideating your own goals based on company objectives
- Team-oriented mentality that likes making new friends
- Curiosity, hunger to learn, and passion for problem-solving
What the job involves
- Nextdoor's Account Management team is a diverse, highly motivated, and strategic group of neighbors focused on partnering with national and regional brands to connect them with our community of members through our growing portfolio of advertising products
- The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our members' lives while simultaneously driving results for our brand partners
- We believe that in order to succeed we must attract and develop smart, capable, and passionate employees, while also creating an inclusive environment where they know they belong, and will thrive and grow
- At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees
- We are seeking a results-oriented and strategic leader to manage, develop, and grow the Account Management team
- You’ll bring a passion for driving customer value and business outcomes
- You also enjoy building processes that scale, creating a culture of accountability, and motivating and inspiring your team to excellence
- Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise
- Identify areas of skill development; grow and develop Account Managers through strong mentorship
- Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers
- Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
- Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
- Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
- Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
- Be the main point of escalation and advocate for your team, vertical, and customers
- Collaborate with leadership to strategize and execute the long-term vision for the Account Management team
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
Our take
Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.
The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.
The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (2 rounds)
May 2019
$130.6m
Dec 2017
$79.6m
Total funding: $210.2m
Company benefits
- Monthly wellness stipend
- 12 weeks of parental, family or medical leave
- Global end of year shutdown
- Learning and development stipend
- Work from home opportunities
- Health insurance
Company HQ
SoMa, San Francisco, CA
Leadership
Prakash Janakiraman
(Advisor & Co-founder)Graduated from the University of California, Berkeley before working in engineering roles at Google and as the co-founder of Fanbase.com
David Weisen
(Engineer & Co-founder)Worked as a software engineer at Google, Fanbase.com and Open Harbour after graduating from Stanford with a degree in Computer Science
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