Customer Success Manager, Cents
$90-100k
+ Equity Options
3 days a week in office
Business management system for laundromats & dry cleaners
Be an early applicant
Business management system for laundromats & dry cleaners
21-100 employees
Be an early applicant
$90-100k
+ Equity Options
3 days a week in office
21-100 employees
Company mission
To provide laundromats and dry cleaners with a true, all-in-one business management system that empowers them to run their business more efficiently.
Role
Who you are
- You should have a true entrepreneurial spirit, be open to frequent change, and have a passion for helping small business owners grow
- The ideal candidate has prior experience managing accounts in SaaS solutions and the confidence to have customer conversations related to upselling, cross-sell, or expanding
- Additionally, you are tech-savvy and self-sufficient with a motivated and positive attitude
- You must be relationship-oriented, collaborative, and yearning to constantly improve
- You need to be comfortable educating clients on the value and benefits of our software and hardware tools while handling the occasional uncomfortable conversation
- B.A, B.S. or equivalent degree preferred, but not required
- At least 6 months to 1 year of inside sales or account management experience
- Experience in SaaS is preferred, but not required
- Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
- Organizational skills, detail, and task-oriented
- Excellent written and verbal communication skills
- Self-starter & Team player mindset
- Ability to work effectively in a fast-paced environment
What the job involves
- As a start-up, you’ll play a key role in managing account relationships and building revenue through different features and aspects. Our company is revolutionizing how laundromat owners use the software and your goal should be to help guide them through their lifecycle with Cents
- As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS platform and encourage laundromat owners on how they can leverage the platform to increase their revenue and streamline operations
- You will have the tools, support, and resources to do whatever is necessary to place more orders through the Cents platform. You may also have the opportunity to work directly with other teams and features Cents offers in regard to hardware and product
- Be a key player in the handoff from sales to onboarding as a customer’s champion
- Conduct lifecycle check-ins with operators and ensure the continued education of the product is completed
- Build revenue throughout your book of business through the implementation of new features and value propositions
- Build and maintain an opportunity pipeline. Upsell, cross-sell, expand, and retain as opportunities present themselves
- Funnel feedback from clients to the product team, and represent the voice of our clients during any product scope sessions
- Ad Hoc responsibilities as required
Our take
Cents is a cloud-based software solution designed specifically for laundry businesses. The platform offers a range of tools and features that help laundry owners manage their operations more efficiently and effectively, saving them money and time to focus on offering a better service.
One of Cents' most interesting features is that it allows laundry business owners to track all forms of revenue, as well as access insights into their machines. Laundry attendants can run machines remotely, which helps to provide a modern laundry experience for their customers.
As the most integrated laundry and dry cleaning business management system in the industry, Cents provides the scalability and flexibility needed for its clients to adapt to the ever-changing market conditions and demands. The company has experienced steady growth since its inception and has raised substantial funds to support further development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2026
$140m
SERIES C
Jul 2024
$40m
SERIES B
Total funding: $188.7m
Company benefits
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter stipends
- Laundry reimbursements to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
Company HQ
Hudson Square, New York, NY
Leadership
Alexander Jekowsky
(Co-Founder & CEO)Previously founded the award-winning marketplace and payments platform, Ulyngo (now Modo Marketplace).
Gilli Cherrin
(Co-Founder & CPO)Previously worked at Houzz as a Product Strategy Manager and Senior Manager.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Cents