Account Manager, OpenTable
Bilingual
$80-90k
Plus this role is eligible to be considered for an annual bonus
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
$80-90k
Plus this role is eligible to be considered for an annual bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
- A good listener, capable of understanding restaurants business objectives
- Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
- Ability to work across many departments to take on problems and achieve results
- Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
- Ability to handle objections and comfortable with a consultative sales approach
- Confident in the delivery of training and speaking in front of groups
- Excellent social and organization skills: task prioritization, effective time management
- Strong writing, presentation and interpersonal skills
- Analytical and data driven approach for making and supporting business decisions
- Knowledge of Google Suite and understanding of Apple products and operating systems
- Appreciate working in an unstructured and forward-thinking environment
- College degree preferred
- Valid driving license and transportation (all business related travel expenses reimbursed)
- Must be located in the Miami metro area
- Must be bilingual in Spanish and English
What the job involves
- Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture
- The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle
- This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market
- Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants
- Assist restaurant management with configuration to optimize reservation flow
- Understand customer needs and identify sales opportunities to sell premium marketing tools
- Build and utilize data-driven presentations for ongoing business reviews
- Achieve company goals and sales objectives set quarterly
- Track weekly meeting activity in Salesforce
- Monthly meetings with Elite members
- Act as an advocate for restaurant customers and resolve cross-functional issues
- Act as the high-level point of contact for restaurant customer concerns
- Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
- Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
- Educate operators about trends in the industry and offer actionable, data driven insights
- Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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