Customer Success Manager, LeanIX
1-5 days a week in office
Continuous transformation platform
Be an early applicant
Continuous transformation platform
501-1000 employees
Be an early applicant
1-5 days a week in office
501-1000 employees
Company mission
To enable continuous transformation in enterprises.
Role
Who you are
- The ideal candidate will have a passion for IT and be both customer-oriented and collaborative by nature
- 2+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
- Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
- Experience in project management and project methods
- 1+ year working knowledge with Gainsight or Totango
- Strong computer science fundamentals are preferred
- Exceptional English language skills, especially technical vocabulary
What the job involves
- SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products
- The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful
- Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects
- You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal
- Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects
- This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams
- Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
- Ensure a successful and robust onboarding experience for all new Enterprise customers
- Develop and expand customer accounts by driving product usage and increasing user base in customer accounts
- Execute consulting projects with your customers
- Translate customer feedback into product requirements
Our take
Founded in 2012, LeanIX is an enterprise architecture software company considered the ‘Google Maps for IT architects’. Its Continuous Transformation Platform offers SaaS solutions to provide IT architects and asset managers, business leaders, and DevOps teams with transparency and control over their enterprise architecture and microservices.
The company is trusted by a long list of international customers - it secured its 1000th customer in early 2023 - with notable clients including Volkswagen, Adidas and Vodafone. It has also accrued dozens of partners, including big names Deloitte and PwC.
As LeanIX continues to rapidly make new partnerships, such as with Cleanshelf and SAP (who acquired LeanIX in 2023 for $1.2 billion), its platform is becoming increasingly able to service all IT areas. Funds raised by the company have enabled it to further develop its complementary solutions for cloud governance, as well as continue international growth by adding to its offices in India, Germany, and the Netherlands.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2020
$80m
SERIES D
Dec 2018
$30m
SERIES C
Total funding: $119.9m
Company benefits
- You can attend external conferences and training programs, and we organize in-house meetups and lunch&learn sessions
- Our fast-moving startup environment constantly opens up new development opportunities and offers new challenges for personal growth
- Connected Remote Work Mode which means you work remotely from your home office and from one of our offices (approx. 20% of your time)
- Regular company events such as our yearly Christmas party and summer parties
- Our office is not only used for work but is also home to different meetups, table tennis tournaments, or just some beers after work with colleague
- MacBook Pro and all the accompaniments
- 500 (dollar / EUR) home office budget to purchase what you’d like to complete or improve your workspace at home!
- Flexible working hours
- Paid special leave for specific occasions such as your wedding or the birth of a child
- In our offices we have like tons of drinks like water, coffee, tea all available for free and if you like a little more variety, we also complementary some soft drinks as well
- No dress code
- Employee referral bonus
- Dogs at work - We allow our employees to have their dogs at work when they wish (only 2 dogs a day in Boston, though! Just sign your dog up on Slack).
- Our office has a fully stocked kitchen with all the best snacks, cold brew coffee on tap, tea, seltzer water, soda, and beer
- We reimburse your cell phone bill up to $85.00 each month, just submit an expense report!
- Our office has a free parking lot, as well as a complementary shuttle service that picks up and drops off at 10 T-stops located in and around Boston
- Medical, dental, vision, life, and disability benefits for all full-time employees, with coverage going into effect on their first working day
- Full-time employees are able to accrue up to 25 days of PTO each year and carry over 10 days at the end of each year
- 13 paid holidays that employees will have off, in addition to their PTO time
- Up to 16 weeks of parental leave for birthing parents, followed by an additional 4 weeks at part-time work, paid at 100% of base pay
- Employees that become a parent or guardian of a child but do not give birth can take up to 4 weeks of leave, paid at 100% of base pay
Company values
- Valuing customer outcomes over output
- Autonomous Product Teams
- Continuous Improvement
- Collaborative software development
- Craftsmanship
Company HQ
Gronau, Bonn, Germany
Articles
Leadership
André Christ
(CEO)Previously served as Managing Consultant for Deutsche Post DHL Inhouse Consulting and Interned at High-Tech Gründerfonds.
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