Account Manager, Lumivero
Student Success
Software solutions for data analysis & management
Open for applications
Software solutions for data analysis & management
201-500 employees
Open for applications
201-500 employees
Company mission
To empower researchers, industry experts an business leaders to simplify data complexity, find insights and get clarity.
Role
Who you are
- Lumivero is seeking an experienced, commercially disciplined Account Manager to join our Student Success team
- This role is built for a strategic operator who understands enterprise academic software and can lead institutions through complex contractual transitions
- Proven experience leading enterprise contract conversions or product migrations within SaaS environments
- Demonstrated ability to navigate complex procurement and approval processes
- Experience structuring multi-year agreements and negotiating pricing transitions
- Strong commercial acumen with accountability for revenue retention and expansion
- Ability to manage cross-functional stakeholders during periods of change
What the job involves
- A significant portion of this role involves managing large-scale contract conversions and product migration initiatives across higher education institutions
- These initiatives require executive alignment, pricing strategy, procurement navigation, and cross-functional coordination
- The work is consultative, structured, and commercially accountable
- You will be responsible for protecting recurring revenue, modernizing legacy agreements, and leading institutional transitions from older commercial models to updated subscription frameworks
- This includes multi-year structuring, change management conversations, and ensuring alignment across academic, IT, procurement, and finance stakeholders
- This is not a reactive service role. It is a quota-carrying, revenue protection and expansion position with clear accountability for renewals, migrations, and growth
- Serve as the strategic commercial partner for a portfolio of higher education institutions
- Build trusted relationships across academic leadership, field education teams, procurement, IT, and finance
- Lead executive-level conversations tied to modernization, compliance, risk mitigation, and long-term partnership value
- Own the full renewal lifecycle, including forecasting, negotiation, and multi-year contract structure
- Lead complex conversion efforts from legacy pricing and perpetual agreements to modern subscription-based models
- Drive structured product migration initiatives requiring coordinated timelines, stakeholder alignment, and commercial negotiation
- Identify and close expansion opportunities across programs, departments, and enterprise footprints
- Partner cross-functionally to ensure commercial transitions are supported operationally and implemented successfully
- Maintain disciplined pipeline management and forecast accuracy in Salesforce
- Identify churn risk early and build mitigation strategies
- Track migration progress across portfolio and report against revenue modernization targets
- Provide structured feedback to leadership on pricing, packaging, and competitive risk observed during conversion conversations
Our take
Lumivero is a comprehensive data insights software platform formed from the combination of leading data software providers QSR International, Palisade and Addinsoft. It supplies a number of data management solutions, as well as custom-building for clients, with services spanning transcription, qualitative analysis, decision analytics, forecasting, and reporting.
With a wealth of experience coming from all three of its constituent parts, Lumivero cuts a domineering presence in the industry. It serves a number of niches that smaller companies would struggle to profitably serve, for example resolving the problem of lengthy interview transcriptions in academics, and has kept pace with developing trends in the market.
As data continues to become more and more important in informing business decisions, policy formation, communication and research, there is no shortage of potential clientele for Lumivero. It already serves a number of universities, government departments and large companies across vital industries, amassing a broad network of firms that relying on its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Company benefits
- Remote-first working opportunities
- 401(k) + match
- Annual bonus opportunities
- Flexible time off
- Generous parental and family leave
- Professional development opportunities, training, and support
- Comprehensive health insurance plans
Company HQ
Union Station, Denver, CO
Leadership
Gareth Morrison
(CEO)Gareth joined Lumivero in 2021 as the CFO, moving into the role of CEO in 2022. Previously, he was the CFO at VITAC and Swiftpage as well as a VP of Finance at Vertafore.
Brian Sargent
(Chief AI Officer/CPO)Prior to joining Lumivero in 2022, Brian was the Head of Product at Humanyze and the CPO/SVP of Product Management at Act!
Chip Pate
(CFO)Chip previously served as the CFO operating Partner at Logicbroker and as CFO at Encompass Technologies and PDI Software. He also spent nearly 5 years at SecureLink as CFO and COO.
Tessa Barron
(CMO)Prior to joining Lumivero in 2024, Tessa spent nearly 8 years at ON24, holding various roles in Marketing. She also spent a short stint at Google as an Edge Product Marketing Manager.
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