Customer Onboarding Manager, Qualio
East Coast
Quality management system for life sciences
Job no longer available
Quality management system for life sciences
101-200 employees
Job no longer available
101-200 employees
Company mission
To help teams bring high-quality, life-saving products to market.
Role
Who you are
- Candidates should have ONE of the following:
- 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company
- 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry
- Demonstrated experience as a trusted advisor to customers/clients
- Great communication skills across multiple mediums (video conference, phone, email)
- Willingness to learn and use coaching feedback to improve
- Experience with project management software
- Exceptional organizational and time management skills
- The ability to thrive in a fast-paced environment
- Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company, and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described
What the job involves
- The Customer Onboarding Manager (COM) is the face of Qualio to our new customers, and plays a critical role in their long-term success. The COM helps new customers realize value from Qualio quickly, while also setting them up for long-term success by enabling them to effectively utilize and adopt Qualio in their company
- Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality
- Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives
- Effectively manage all project communications, both internally and externally with customers
- Educate and enable customers on Qualio products and best practices
- Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution
- Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements
- Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused
Our take
The creation, transportation and dispatch of pharmaceutical products can be complex, often using outdated technologies that are prone to errors. Qualio responds to the urgent need for a fast, error-free and safe process, supplying a cloud-based quality management system for life science businesses.
Qualio’s system solves the problem of data fragmentation by bringing it all together in the cloud and automating quality checks which are inserted into every step, from the manufacturing processes to the delivery of medication. It isn't the first such system on the market
Qualio isn’t the first such system on the market, but has been rated by Q2 as the easiest to setup and the easiest to use. This is potentially a very important factor when you consider the scale of many life science businesses. The company has a growing number of customers and has invested raised funds in hiring and the development of its software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$50m
SERIES B
Jul 2020
$11m
SERIES A
Total funding: $61.5m
Company benefits
- 12 weeks of parental leave
- Home office budget or co-working space budget
- Education budget - 1,200/year
- Retirement benefits (401k with 4% employer match)
- FSA plan
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Robert Fenton
(CEO & Founder)Robert comes from a pharmaceutical background having worked previously for LEO Pharma as a Manufacturing Development Executive. Prior to Qualio, Robert Founded EasySOP which provided compliance content and services to Irish Pharmacies.
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