Senior Sales Quality Assurance Analyst, Justworks

• 4+ years of experience in Sales, Sales Operations, Sales Enablement, or Quality Assurance (required)
• Strong understanding of B2B sales processes in a high-velocity setting (i.e., SaaS, PEO, Fintech) Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io preferred
• Familiarity with sales methodologies (e.g., MEDDPICC, consultative selling)
• Experience evaluating or coaching sales calls (Gong, Chorus, etc.)
• Data fluency; ability to analyze trends and connect behavior to outcomes
• Experience with QA platforms (Rippit/MaestroQA preferred)
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to scale evaluation frameworks
• Ability to influence without direct authority
• You are equal parts analyst, coach, and operator, with a strong understanding of what great sales conversations look like
• You approach your work with structure and precision, applying scoring frameworks consistently and fairly while maintaining a sharp focus on performance and outcomes
• You are detail-oriented and efficient, ensuring evaluations are completed accurately while upholding high standards across all sales interactions
• You are commercially minded and analytical, with a deep understanding of how sales behaviors connect to pipeline health, conversion rates, and revenue outcomes
• You don’t just evaluate calls—you diagnose performance, identify patterns across interactions, and translate insights into actionable feedback that drives measurable improvement
• Your curiosity pushes you to go beyond the surface, uncovering trends that influence both individual and team performance
• You communicate feedback in a way that is direct, clear, and constructive, enabling behavior change rather than just awareness
• You are comfortable operating in evolving environments and help define and refine what “great” looks like as the sales organization grows
• You understand that in sales, quality is not just about delivering a strong experience—it’s about driving effectiveness and results

Desirable

• Conduct consistent, objective evaluations of sales interactions (calls, demos, and virtual meetings) in alignment with QA standards and sales scoring methodologies
• Conduct ongoing QA of AI-generated sales scores, including auditing results, flagging inaccuracies, and partnering cross-functionally to improve scoring reliability
• Utilize QA platforms (e.g., Rippit/MaestroQA, Gong) to complete daily evaluations efficiently and accurately
• Meet established QA KPIs, including maintaining target grading time, completing assigned evaluations, and achieving calibration and grading accuracy targets
• Deliver clear, structured, and actionable feedback that highlights strengths, identifies gaps, and drives measurable improvement in sales performance
• Participate in and contribute to calibration sessions to ensure scoring consistency, fairness, and alignment across evaluators and sales leadership
• Contribute to the continuous improvement of QA programs, including sales rubrics, scoring criteria, workflows, and enablement resources
• Partner with Sales, Enablement, and CX to identify performance trends, behavioral patterns, and gaps across discovery, qualification, objection handling, and closing through QA reviews and sales data analysis
• Surface recurring themes and provide recommendations to improve conversion rates, pipeline quality, and overall sales effectiveness
• Support QA initiatives such as appeals reviews, targeted performance deep-dives, and cross-functional sales projects
• Provide coverage support by assisting with additional evaluations as needed to ensure continuity and KPI adherence
• Uphold a culture of accountability, consistency, and continuous improvement across the sales organization
• As a Quality Assurance Analyst, how results are achieved is paramount to your success and ultimately to our success as an organization