Product Manager, Prosper Marketplace
Customer Service Tools
$149-190k
+ Bonus
Online P2P lending marketplace
Open for applications
Online P2P lending marketplace
201-500 employees
Open for applications
$149-190k
+ Bonus
201-500 employees
Company mission
To advance financial wellbeing by providing affordable financial solutions to consumers across the credit spectrum.
Role
Who you are
- Education: Bachelor's degree in business, economics, computer science, or a related field
- Experience: 5+ years of product management experience. Experience building internal tools, agent or operations platforms, or workflow software is a strong plus but not required for the right candidate
- Discovery Skills: Track record of getting past stated needs to uncover what people actually require. Comfortable using user research and data together to inform product decisions
- Strategic Thinking: Able to connect today's product work to a longer-term vision for the platform. Comfortable making sequencing trade-offs that balance near-term value with longer-horizon investment
- Stakeholder Partnership: Excellent at building trust with operational stakeholders. Skilled at gathering input from many voices and synthesizing it into a clear point of view
- Communication Skills: Strong written and verbal communication. Able to influence without authority and present clearly to working-level partners and leaders alike
- Execution: Track record of shipping product end-to-end with engineering and design teams using agile methodologies
- Analytical Skills: Comfortable with data analysis and product metrics. Experience with tools such as Heap, PostHog, or BigQuery is a plus
- Curiosity: You're interested in how work actually gets done. You would rather watch an agent handle a call for an hour than read a five-page brief about it
What the job involves
- As Product Manager for the Agent Platform, you'll help shape the in-house tooling our frontline agents use to serve customers. The platform brings customer data and agent capabilities together in one place, and we're extending it with AI-enabled assistance to make agent work faster and more effective
- You'll partner closely with Operations leaders and spend time understanding how work actually gets done, and use that understanding to set the roadmap
- User Research: Spend time with frontline agents. Observe live calls, sit with teams, run structured interviews, and build first-hand understanding of how work gets done today and where there is friction
- Stakeholder Partnership: Build strong working relationships with stakeholders across Operations, Legal, Compliance, and elsewhere in the company. Understand their goals and use that understanding to define the product roadmap and the solutions on it
- Discovery Beyond Stated Needs: Get past surface-level requests to identify the underlying problem. Use research, data, and your own judgment to design solutions that address root causes
- Strategic Roadmap: Own the roadmap for your area of the Agent Platform. Sequence work to deliver near-term wins for agents while building toward a more capable, AI-enabled platform over time
- AI-Enabled Capability: Help define how practical AI/ML features assist human operators behind the scenes
- Product Execution: Lead initiatives end-to-end with your engineering and design partners. Move from problem definition through launch and iteration, while pushing the team on pace and quality
- Measurement and Iteration: Define the metrics that matter (such as agent productivity, customer outcomes, quality, adoption), evaluate what's working against them, and iterate based on what you learn
Our take
Prosper is a peer-to-peer lending platform that connects investors with borrowers directly. When it launched in 2005, it was the first of its kind and paved the way for the now crowded peer-to-peer lending market, which includes competitors like Peerform, Upstart, Funding Circle and LendingClub.
The company provides an attractive option by cutting out the middleman and making applications faster, meaning that socially and financially rewarding investments can be made. Prosper is one of the largest and most recognized in this industry, having facilitated billions in loans to over two million borrowers.
In more recent years, Prosper has forged ties with banks to allow it to launch its home equity credit line, indicating a new direction for the company. It continues to develop its offering and remains a force in the market, with no reason to believe it won't continue to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2017
$50m
SERIES G
Jan 2013
$20m
LATE VC
Total funding: $153.8m
Company benefits
- Take-what-you-need (paid) vacation for salaried employees
- 20 days of PTO and 7 paid holidays/year for hourly employees
- Stock options
- 401K retirement savings plan with generous matching
- Comprehensive health, dental and vision insurance plans, with options specific to your own health coverage needs
- Prosper Fit - A monthly stipend to use for gym memberships, personal training sessions, yoga and exercise classes, or club sports/fitness fees
- Pre-tax commuter/parking assistance
- Snacks and beverage selections in our kitchen
- Monthly meet-and-greet happy hours
- Perkspot discount programs
- One Medical
- SF Location - Rooftop deck with ping-pong and foosball table
Company HQ
Financial District, San Francisco, CA
Leadership
David Kimball
(Chairman & CEO)Having studied for an MBA at Brigham Young University, David worked in Management at Ford Motor Company for over 10 years, prior to spending another decade at USAA. He left his role as CFO and COO to join Prosper Marketplace in March 2016 as CEO and Chairman.
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