UX Senior Designer, Doctor Care Anywhere

• You’re a strategic yet hands-on designer, equally comfortable setting experience vision and finessing interaction details
• You thrive on leading design propositions, owning the process from discovery through delivery
• You have experience planning and managing design timelines and can keep discovery phases structured without losing creative energy
• You’re fluent in behavioural design, mental models, and service thinking, and you know how to apply them to real-world healthcare challenges
• You’re inquisitive and independent - not waiting for a brief, but proactively reframing problems and spotting opportunities
• You know how to influence stakeholders, making the case for design decisions with clarity and evidence
• You’re motivated by impact: improving patient experiences and shaping the future of digital healthcare
• Proven experience leading end-to-end UX design across complex products or services, from discovery through delivery
• Hands-on craft skills - able to design screenflows, prototypes, and interaction details in Figma, and work directly with engineers to bring designs to life
• Proven ability to own and drive design propositions, working independently while collaborating across product, engineering, clinical, and marketing teams
• Experience leading design discovery phases, including workshops, journey mapping, prototyping, and user testing, with the ability to structure and “project-manage” timelines
• Strategic design leadership - setting experience vision, defining UX outcomes, and aligning squads on shared goals
• Fluency in behavioural design and mental models, applying human-centred design principles to shape behaviour and improve outcomes
• Stakeholder influence and communication skills -able to challenge assumptions, advocate for users, and secure buy-in at senior levels
• Mentorship and leadership capability, with experience coaching junior designers and raising the craft bar across teams

Desirable

• We’re looking for a design unicorn - someone who blends craft with strategy, and behavioural insight with business impact. A designer who can flip our product upside down, challenge assumptions, and reimagine how people experience digital healthcare
• You’ll report in to our Chief Product & Digital Officer, giving you visibility and influence at the highest level of the organisation. We’re not looking for someone who just executes tickets.
• This isn’t a production design role. We want an inquisitive designer who asks the hard questions (of themselves, of us, and of the work) and pushes the team towards stronger, more meaningful outcomes.
• This isn’t about polishing Figma screens. It’s about reframing mental models, shifting behaviours, and crafting end-to-end experiences that feel effortless for patients while delivering measurable impact for the business
• You’ll be our design lead and craft champion: zooming out to set vision and strategy, zooming in to refine critical details, and shaping the product through the lens of human-centred and behavioural design.
• You’ll partner with product managers, engineers, clinicians, and stakeholders to redesign journeys that work with, not against, how people actually think, decide, and behave.
• This is a role for someone who thrives in ambiguity, provokes fresh thinking, and has the design muscle to turn bold ideas into reality
• Lead end-to-end UX design across products and new propositions, from framing the problem to delivering validated solutions
• Own your own design projects - scoping, planning, and managing design timelines to keep discovery and delivery phases on track
• Run and “project-manage” discovery: facilitating workshops, mapping journeys, prototyping, and testing to generate evidence-based insights
• Get hands dirty with the craft - designing screenflows, prototypes, and interactions, then working side by side with engineers to bring them to life
• Set and communicate the experience vision, defining UX outcomes and aligning squads with your vision
• Champion behavioural design principles - designing with mental models, decision-making, and human behaviour at the core
• Mentor and inspire a junior designer, raising the craft bar while fostering curiosity and collaboration across teams
• Collaborate across disciplines - working closely with product managers, developers, clinicians, operations, customer success and marketing teams to create cohesive, human-centred experiences

• Application Deadline: 6pm Monday 15th September 2025