Senior Integrations Solutions Engineer, Pendo
$115-135k
Salary dependent on location
More information about location
Digital adoption and product experience solutions
Be an early applicant
Digital adoption and product experience solutions
501-1000 employees
Be an early applicant
$115-135k
Salary dependent on location
More information about location
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- Hands-on experience with iPaaS platforms (Workato strongly preferred; Tray.io, Zapier, n8n, or similar acceptable)
- Experience with Workato Agentic Studio or comparable AI automation tools integrating LLMs into workflows
- Familiarity with ChatGPT, OpenAI API, and prompt engineering principles for task automation and data enrichment
- Strong technical background with experience in APIs, web protocols (HTTP/HTTPS), and data formats (JSON, XML)
- Solid understanding of authentication protocols (OAuth 2.0, API tokens, client credentials)
- Proficiency with diagnostic and monitoring tools (curl, Postman, API logs, or equivalent)
- Excellent problem-solving and analytical skills; able to bridge business needs with technical execution
- Strong documentation and communication skills, capable of translating technical concepts for non-technical audiences
- Collaborative mindset with a passion for process automation and AI innovation across business units
What the job involves
- We are seeking a Senior Integration Solutions Engineer to architect and deliver next-generation automation and AI-driven integrations across Pendo’s enterprise ecosystem
- This role blends traditional iPaaS expertise with emerging agentic AI automation, leveraging tools like Workato Agentic Studio, Zapier, Gemini, ChatGPT, and other low-code/no-code and LLM-based platforms to create intelligent, scalable, workflows that accelerate business outcomes
- Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including Workato Agentic Studio, Zapier, n8n, or similar)
- Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making
- Partner with internal business units to lead discovery and design sessions, identifying automation opportunities and assessing integration scope, feasibility, and ROI
- Prototype and deploy LLM-powered solutions, including contextual chatbots, document summarization agents, and automated data quality checks
- Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors
- Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems
- Proactively monitor integration performance, reliability, and model accuracy, applying observability best practices
- Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders
- Contribute to the continuous improvement of integration and AI governance, including standards, templates, and reusable components
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction. Without a standardised system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyse user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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