Director of Product Management, Affirm
Trust & Safety
$230-340k
Salary dependent on location + ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$230-340k
Salary dependent on location + ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 10+ years of product management experience in consumer-facing software companies
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
- Track record of running high-velocity growth pipelines, turning ideas into experiments, launches and achieving scale in rapid succession
- Ability to identify product opportunities through data analysis, competitor benchmarking and first-hand experience with analogous financial products
- Comfortable with front-end, back-end and API technologies
- Outstanding written and verbal communication with a diverse stakeholder audiences
- Experience balancing time to market and rigor, striking the right balance between flexibility and consistency, and comfortable communicating priorities
- An obsession for getting the details right, but also knowing how to ship on time
- Comfortable in an ambiguous, matrixed organization
- Experience managing in a remote-first environment, including teams based in Europe
What the job involves
- As a Director of Product on the Trust & Safety (T&S) team at Affirm, you will play a pivotal role in shaping the future of consumer financial services, commerce, and payments
- The T&S team is responsible for onboarding consumers, verifying their identity, and allowing them to easily and securely access Affirm through our app, Affirm Card and at leading partners such as Amazon, Shopify, Apple Pay and Stripe
- We do this by building and optimizing sign-up and sign-in experiences powered by data integrations and risk-decisioning systems to deliver seamless customer experiences
- As the T&S Director of Product, you will lead a talented and ambitious team responsible for our “top-of-funnel” experience, building both Affirm and partner-hosted flows to connect consumers with Affirm’s lending and payment solutions
- You should be outcomes driven with a very high bias for action and undaunted by multiple dependencies and constraints
- You will align and inspire cross-functional teams including Engineering, Design, Product Analytics, Risk Analytics, Info Security, and Legal/Compliance
- Lead thru customer centricity: Hold the quality bar high to ensure experiences are seamless and intuitive to maximize conversion through minimizing customer effort and maintaining customer trust
- Rigorous prioritization: Align and focus the team on delivering the highest-impact opportunities, continually orientating around outcomes vs. specific outputs (growth hackers welcomed!); have extensive experience optimizing conversion funnels
- Cross-team collaboration and accountability: Negotiate dependencies with sister teams (in both directions) and ensure timely delivery of commitments to key partners such as Amazon, Shopify and Apple
- Elevate team capacity: Ensure sufficient urgency, focus and increasing usage of AI tools to continually raise your teams’ velocity, i.e., bring your founder mode!
- Team development: Foster greatness in your PMs (ICs and managers) and XFN partners, while attracting top talent when needing to up-level roles
- Incessant curiosity: Actively seek out better solutions and never accept the status quo when innovative ideas emerge; stay current on diverse authentication methods; leverage insights to develop the optimal mix of risk-mitigation strategies to achieve customer, partner and business results
- Detailed Program Management: Provide visibility into key workstreams and programs, inclusive of experiment/feature pipeline, roadmap, risks, upcoming trade-offs and financial impact from driving the business while mitigating fraud losses
- Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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