IT Helpdesk Specialist BCN, ManyChat
4-5 days a week in office
Chatbot marketing
Be an early applicant
Chatbot marketing
201-500 employees
Be an early applicant
4-5 days a week in office
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- 3-6 years experience in SaaS-first, cloud-native workplaces
- Clear, friendly communication with employees, non-technical stakeholders, and execs
- Deep MacOS and good Windows administration; MDM (Jamf, Intune)
- Good networking fundamentals (TCP/IP, DNS, VLANs)
- Proven Zoom Rooms / AV event support
- Bonus: Okta or similar IDP, low-code automations, security/compliance exposure
What the job involves
- Your mission: keep 100 people in Barcelona — and even more across Brazil, Spain, and Armenia — connected, productive, and tech-happy
- We’re looking for a hands-on, experienced IT generalist who’ll be the face of IT for employees, marketers and executives. From solving everyday issues to shaping smarter workflows, you’ll be the go-to person keeping our teams connected, and our systems running smoothly
- Onsite support – deliver helpdesk support for macOS fleet and some Windows; resolve issues or escalate to global team
- Administer SaaS & identity – support and troubleshoot Google Workspace, Slack, Notion, Okta/SSO and other internal systems with users and group participants, track licenses
- Run Zoom Rooms & AV – set up, monitor and troubleshoot meeting rooms, livestreams and hybrid events; partner with Marketing for local events
- Maintain the network – coordinate with landlord's networking team, monitor performance & security
- Lifecycle & inventory – procure, setup and provision laptops via Jamf Pro / Intune, Asset Sonar, oversee repairs, maintain asset database and payments
- Process & security – document knowledge base runbooks for employees, contribute to SOC 2 / ISO 27001 controls
- Collaborate globally – share knowledge and participate in on-call rotation with IT peers in Brazil, US and Armenia
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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