Customer Support Associate, SIDES
Gastronomic delivery software
Be an early applicant
Gastronomic delivery software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To enable all restaurateurs to design their market in a forward-looking, self-determined and profitable manner.
Role
Who you are
- Experience in customer service or technical support
- Ability to solve problems quickly and efficiently
- Customer-oriented mindset and team skills
- Excellent communication skills in Dutch and English (French and German would be advantageous)
What the job involves
- Handling customer inquiries and issues via phone, email, and chat
- Providing technical and non-technical support services
- Documenting and tracking customer interactions in the CRM / Ticket system
- Collaborating with other departments to resolve customer issues
Our take
Though founded in 2014, German startup SIDES - or SimplyDelivery - found its footing in the early 2020s as app-based food delivery services became fully integrated into everyday life. SIDES develops the software used by restaurants, catering companies, takeaway, and these industry's customers, to manage and process orders and tasks in the digital space. Now used in five European countries, SIDES has acquired thousands of clients to date.
In 2022, SIDES partnered with STRIPE payment technology to add a secure payment platform to its software, bringing its platform into the realm of eCommerce. Whilst this is a significant development for the partly family-run start up, SIDES is still up against stiff competition from industry giants Uber Eats and Deliveroo, which it will need to overcome in order to realise its growth potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Hungry for #GROWTH - We foster a culture of lifelong learning where we grow as a team and as individuals. We focus on purposeful prioritization and challenge the status quo.
- Cook #EGOLESS - As a team we work free of ego, support each other and encourage each member to give input. Behind every mistake there is an opportunity to learn!
- Spice it up with #DIVERSITY & INCLUSION - We believe that tolerance, respect and a diverse team are the keys to creative solutions and success.
- Add #OWNERSHIP - Each person is responsible for the improvement and contributes to change. We act with an entrepreneurial proactive mindset.
- Bake a #POSITIVE WORKPLACE - It is important to us to promote a healthy and motivating work environment. We celebrate success as a team and don't take ourselves too seriously.
- Deliver #RELIABILITY - We create trust by transparently communicating the reasons behind our decisions. We work with integrity and provide reliable, customer-centric solutions.
Company HQ
Schöneberg, Berlin, Germany
Leadership
Ronny Rohland
(CTO)Previously graduate of BA Software-Engineering at Berufsakademie Berlin.
Bjorn Wisnewski
(CEO)Previously Owner at LN Media.
Salary benchmarks
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