Technical Support Engineer, Coralogix
Data observability platform
Open for applications
Data observability platform
201-500 employees
Open for applications
201-500 employees
Company mission
Coralogix is on a mission to make observability accessible to all.
Role
Who you are
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- 3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
- BA/BSc degree in Computer Science or equivalent experience
- Excellent customer-facing skills
- Excellent communication skills in English
- Motivation to learn new skills and technologies
- Great interpersonal and communication skills
- High availability for fast response to customers
Desirable
- Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
- Hands-on experience in Regular Expressions, Lucene, PromQL
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container
- Scripting skills in one of the following: Python, Perl, Ruby
- Experience in SAAS B2B software companies
What the job involves
- We are seeking a Technical Support Engineer to become an integral part of our globally experienced team
- The Technical Support Engineer position is pivotal, blending deep technical know-how with a strong commitment to customer satisfaction
- This role involves assisting Coralogix customers by providing responses to technical inquiries, advising on solution architecture, and facilitating successful implementation and utilization of the Coralogix Platform
- Act as the primary contact for our customers regarding all technical issues
- Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout
- Build relationships and collaborate with technical stakeholders to encourage product adoption and growth
- Guide and educate customers through the onboarding process and ensure effective ongoing use of our services
- Represent customer interests internally, serving as their technical advocate within Coralogix
- Enhance our knowledge base by developing documentation, video tutorials, and standard responses to frequently encountered issues
- Manage and prioritize multiple issues simultaneously
- Escalate unresolved issues to relevant internal teams promptly and effectively
Our take
The drive towards data-driven business decision making, coupled with the rising complexity of data infrastructure has led to huge amounts of capital investment into Data Observability companies.
Coralogix is one such company – along with the likes of Crible and Monte-Carlo – to have secured hundreds of millions in funding as they look to get ahead of the competition. Each offers solutions that ensure the integrity and quality of data, but Coralogix sets itself apart by not requiring manual indexing from engineers.
The knock on effect of this model is that engineers can make faster queries, while large-scale data systems are able to grow without burdening engineers with manual tasks.
Though founded in Israel in 2014, Coralogix has been scaling aggressively since 2019, opening a second HQ in California and offices in India and the UK. Considering the health of the Data Observability market as well as its heavy funding, Coralogix looks well positioned for further growth, especially off the back of 2022 funding and its 2023 release of a Tracing Cost Optimiser, which claims to save 90% more on data ingestion costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$142m
SERIES D
Jul 2021
$55m
SERIES C
Total funding: $238.2m
Company benefits
- Global Presence: We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.
- Competitive Salary: We pride ourselves on rewarding great work with great compensation.
- Generous Share Package: We want you to have skin in the game and share in our future success.
- Commuter Benefits: We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.
- Team Events: Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.
- Continuous Learning: We encourage everyone to continue learning new things – developing both personally and professionally.
Company HQ
South Boston Waterfront, Boston, MA
Articles
Leadership
Ariel Assaraf
(CEO)Was originally Coralogix's CPO, becoming CEO in 2019 after Guy Kroup's departure. Spent three years working in Data Extraction for the Israeli Intelligence Corps, before joining customer engagement company Verint as a Team Leader.
Lior Redlus
(Chief Data Science Officer)Before co-founding Coralogix, they spent seven years as SEO and Internet Marketing Manager at Redco Equipment & Industry Ltd.
Yoni Farin
(CTO)Was previously an R&D Group Leader at Verint Video Solutions, where they spent just under five years. Prior to this they worked in R&D for Motorola Solutions.
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