Staff Product Manager, ServiceNow
AI Experiences
$147.3-257.8k
Plus equity (when applicable) and variable/incentive compensation
Office located in Racine ave, Chicago
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$147.3-257.8k
Plus equity (when applicable) and variable/incentive compensation
Office located in Racine ave, Chicago
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: 8+ years in a Product Management role focused on search technologies, AI/ML, or data-driven product roles
- Content Strategy Expertise: Experience defining content-related requirements to improve search relevance and discoverability, such as metadata optimization and content tagging standards
- Search Expertise: Proven experience improving search quality through AI/ML relevance tuning, contextual search optimization, and data analysis
- Data Proficiency: Strong analytical skills and experience using data tools to derive insights, measure performance, and inform product decisions
- Stakeholder Management: Demonstrated ability to build strong partnerships across diverse teams, ensuring alignment and delivering business-focused solutions
- Data Storytelling: Exceptional ability to communicate the value of search improvements through data-driven narratives tailored to diverse audiences, including senior leaders
- Technical Acumen: Familiarity with search platforms, AI/ML frameworks, and relevance-ranking algorithms. Experience with technologies like Elasticsearch, Solr, or equivalent is a plus
- Communication Skills: Strong verbal and written communication skills, with experience presenting to senior leaders and leading cross-functional teams
- Problem-Solving: A user-centered approach to tackling complex challenges with innovative and data-informed solutions
- AI/ML Knowledge: Understanding of AI-powered search technologies and natural language processing (NLP) concepts is highly desirable
What the job involves
- We are seeking an AI Search Data Product Manager to lead efforts in driving search quality improvements across ServiceNow’s AI-powered enterprise search experiences
- You will focus on ensuring our search solutions deliver fast, accurate, and contextually relevant results by driving content-related requirements and leveraging data-driven insights to optimize search relevance
- In this role, you will collaborate with stakeholders across the organization to align search capabilities with business needs, ensuring our platform supports seamless knowledge discovery
- You will also play a key role in crafting compelling data stories to communicate the value of search improvements and secure buy-in for your vision
- Content Requirements for Search: Define and drive content-related requirements that enhance search quality, including metadata, tagging standards, and content structures that improve discoverability and relevance. Partner with content teams to align on strategies that optimize search performance
- Search Relevance Optimization: Use AI/ML techniques to refine search relevance and ranking. Collaborate with data scientists and engineers to fine-tune algorithms and improve contextual search outcomes
- Data Storytelling: Translate complex data and search performance metrics into compelling narratives for technical and non-technical audiences. Use data-driven stories to illustrate the impact of search improvements and inform strategic decisions
- Search Insights & Monitoring: Analyze user behavior, query patterns, and feedback to uncover opportunities for improvement. Establish systems to continuously monitor search performance and iterate on solutions
- Search Experimentation: Develop and implement experimentation strategies to validate and refine search improvements. Use insights to guide future enhancements
- Cross-Functional Collaboration: Partner with engineering, design, and analytics teams to ensure search experiences are intuitive, efficient, and aligned with organizational goals
- Search Workflow Integration: Collaborate on integrating search with broader intelligent workflows, including conversational AI and automation tools, to streamline knowledge discovery and enhance productivity
- User Advocacy: Champion the needs of end users by incorporating feedback into search enhancements and ensuring solutions provide meaningful value
- Strategic Roadmapping: Develop and maintain a roadmap for search improvements, balancing quick wins with long-term goals to support evolving business and user needs
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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