Customer Success Manager, EvenUp
Enterprise
$100-110k
Offers Equity • Offers Commission • There is a $45k variable included in this role
AI-driven support for personal injury lawyers
Be an early applicant
AI-driven support for personal injury lawyers
201-500 employees
Be an early applicant
$100-110k
Offers Equity • Offers Commission • There is a $45k variable included in this role
201-500 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- Bachelor’s degree in a related field; MBA or JD is a strong plus
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers
- Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset
- Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results
- Ability to facilitate and manage multiple internal stakeholders for each account
- Strong problem-solving, critical-thinking, and negotiation skills with a proactive approach to customer challenges
- Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences
- Familiarity with SaaS business models, particularly recurring revenue and complex account structures, is a strong advantage
- Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track enterprise customer health metrics
- Legal Tech or experience working with large law firms is a significant plus
- Highly strategic, organized, and capable of managing competing priorities within enterprise environments
- Collaborative and team-oriented mindset, with the ability to influence cross-functional teams
- Motivated by achieving measurable customer outcomes and delivering value at scale
- Other Requirements:
- Ability to travel within the U.S. up to 30%
What the job involves
- We are looking for an Enterprise Customer Success Manager to oversee a portfolio of ~30 large law firm accounts, focusing on deep, strategic partnerships to deliver measurable customer outcomes
- This role requires a highly strategic mindset, exceptional relationship management skills, and a strong ability to influence senior-level stakeholders within enterprise accounts
- You will act as a trusted advisor, advocate for customers within EvenUp, and identify opportunities to expand our partnership with each customer
- Proactive Account Management:
- Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform
- Collaborate with internal teams to deliver tailored value and resolve complex challenges promptly
- Strategic Partnership Development:
- Partner with customers to define success metrics and align with their long-term business objectives
- Develop and execute tailored account plans for each customer, driving measurable outcomes and ensuring mutual success
- Customer Advocacy and Success:
- Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads
- Serve as the primary point of contact for all customer-related matters within your portfolio
- Renewal and Retention:
- Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer
- Proactively identify risks to customer retention and create mitigation strategies to ensure continued success
- Revenue Growth:
- Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value
- Partner with Sales to design customized proposals and solutions that align with customer-specific goals
- Insights and Feedback:
- Document customer feedback, enterprise-level use cases, and success stories to inform internal product development and roadmap planning
- Advocate for enterprise customer needs in internal discussions, helping prioritize high-impact features and enhancements
- Operational Excellence:
- Ensure all customer interactions and account activities are meticulously tracked in the CSP/CRM system
- Provide regular updates on account health metrics and identify key trends across your portfolio
- Team Collaboration:
- Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences
- Share enterprise-specific insights and best practices with the broader Customer Success team to elevate overall team performance
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2024 that was one of the largest in the history of legal AI. Now valued at over $1 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company HQ
The Castro, San Francisco, CA
Leadership
Rami Karabibar
(Co-founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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