Customer Success Operations Analyst, CallMiner
Conversation analytics for business
Job no longer available
Conversation analytics for business
201-500 employees
Job no longer available
201-500 employees
Company mission
To deliver the intelligence needed for businesses to drive better experiences and business decisions.
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Company mission
To deliver the intelligence needed for businesses to drive better experiences and business decisions.
-1% employee growth in 12 months
Our take
To drive business results, these days it is necessary to gather insights from every available channel to help gain visibility in deal progression, design comprehensive training programs, and hence deliver more effective sales conversations. CallMiner supplies a customer conversation analytics platform that aims to do just this, enabling staff to improve their performance and deliver heightened customer experiences.
The platform automates the ability to listen to every customer interaction, and provides analysis to find where improvements and optimizations to these interactions might be made. CallMiner has worked with conversation intelligence since beginning operations in 2002, and continually updates its offering, for example with workforce intelligence capabilities.
CallMiner appears to be focusing on global expansion, as well as exploring new market segments such as fraud and robotic process automations. It was named a technology leader in the Quadrant Knowledge Solutions’ SPARK Matrix: Speech Analytics in 2023, and has partnered with Microsoft to enhance its AI capabilities to help meet the ever-evolving needs of its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Fun work atmosphere, casual dress code
- Community involvement and volunteering
- Free coffee, snacks, and more when you're in the office
- Company sponsored events and outings
Funding (last 2 of 13 rounds)
Jun 2022
$20m
LATE VC
Dec 2019
$75m
LATE VC
Total funding: $175.6m
This company has top investors
Leadership
Jeff Gallino
(CEO)Jeff started their career with 7 years in the US Air Force, before working as a Project Manager at Born and Hitachi Practice Leader. They founded CallMiner in 2002.