Engineering Manager, Supermetrics

• 3+ years of Engineering Management experience, preferably leading customer-facing or growth-focused teams
• Deep knowledge of software architecture, scalability, and engineering best practices, effectively driving significant business improvements
• Solid understanding of Agile/Scrum methodologies and experience collaborating effectively across product and design teams
• Demonstrated leadership strengths in establishing trust, promoting inclusive environments, and encouraging professional development among team members
• Demonstrated experience in enhancing innovation and promoting a culture of experimentation, with a focus on using AI to optimize processes and customer experiences
• Advanced English communication skills, keen attention to detail, and delegation and problem-solving abilities within international environments

Desirable

• Become a part of our Customer Growth team at Supermetrics, where you'll oversee the engineering initiatives that help customers transition from their initial trial to lasting engagement and development
• We’re looking for an experienced Engineering Manager to join our Customer Growth team
• You can join our offices in Helsinki, Dublin, or Amsterdam, or work fully remotely from Poland, Lithuania, or Spain
• In this role, you will oversee an engineering team focused on optimizing the entire customer lifecycle from trial to revenue
• Your primary responsibility is to deliver high-quality, scalable solutions that enhance customer activation and retention
• Encourage a culture of technical excellence and psychological safety where team members can explore, learn, and develop
• Create an inclusive environment where everyone feels valued, heard, and empowered to share ideas and feedback
• Drive the development of purchasing flows, subscription management, and licensing systems serving tens of thousands of customers daily
• Champion growth initiatives that improve conversion rates, increase ARR, and enhance customer retention
• Facilitate technical discovery and planning sessions for growth-focused features and improvements
• Support initiatives for innovation while exploring opportunities in AI/ML to enrich customer interactions and enhance productivity in development
• Work closely with Product, Sales, Finance, and Customer Success teams within the product development trio structure
• Collaborate with cross-functional stakeholders to prioritize features and organize team capacity effectively.y
• Implement measurement frameworks to track customer journey performance and identify opportunities for optimization
• Support knowledge sharing and best practices across the engineering organization