Customer Success Manager, Ploy
£40-60k
+ Stock options
3+ days a week in office (Shoreditch/Hoxton, London)
Unifying identity security
Job no longer available
Unifying identity security
1-20 employees
Job no longer available
£40-60k
+ Stock options
3+ days a week in office (Shoreditch/Hoxton, London)
1-20 employees
Company mission
To unify identity security for modern organisations.
Role
Who you are
- 1-2 years’ experience in a B2B customer-facing role (support, onboarding, success or similar)
- You have great written & verbal communication skills. You understand technical concepts and can explain them to customers with differing levels of technical capabilities
- You are a self-starter; proactive, learn quickly and are comfortable not having all the answers but look forward to finding them out
- You are naturally organised and are able to manage multiple priorities at once.
- You like being hands on and recognise that at an early stage start-up you need to be comfortable with your hands dirty
- You’re ambitious, driven and want more than what this role currently offers. You want to drive and grow the business and see opportunity with personally growing alongside it
What the job involves
- Onboarding new clients and project-managing their implementation to ensure a fast time-to-value
- Acting as the first line of support, responding to customer questions via chat, email, and occasional calls
- Helping customers adopt new features, guiding them on best practices and ensuring they’re getting maximum value from Ploy
- Building scalable CS systems - from account health tracking to self-serve documentation and lightweight project management tooling
- Feeding product insights back into the team, acting as the critical bridge between customers and engineering
- Contributing to repeatable processes, playbooks, and templates that will form the foundation of the CS function as we grow
Application process
- 1. 30 minute interview with Seb
- 2. 1 hour interview with Seb & Jacob
- 3. Meet the team in person
Salary benchmarks
Our take
Ploy is a cutting-edge platform designed to help businesses manage access and identity security. In today's landscape, where employees interact with countless applications and systems, ensuring secure access has become increasingly complex. Ploy unifies identity silos by integrating with existing identity and access management (IAM) tools, providing a complete overview of user identities and permissions.
Ploy automates the entire identity lifecycle - from onboarding to offboarding - empowering teams with self-service access requests and just-in-time (JIT) permissions, while significantly reducing security risks like Shadow IT. With features like automated access reviews, suspicious app detection, and SaaS license optimisation, Ploy ensures compliance with standards like SOC 2 and ISO 27001 while cutting costs by eliminating unnecessary licenses.
Founded in 2023, Ploy has already earned the trust of innovative companies like PayFit, Times Higher Education, and Sidekick. As it continues to grow, Ploy is poised to transform the way businesses secure access and manage SaaS sprawl, delivering unparalleled control, security, and efficiency to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$3.4m
Seed
Jan 2024
$0.5m
Angel
Total funding: $3.9m
Company benefits
- 25 days of annual leave + UK Bank Holidays
- Private Health & Dental Insurance via Vitality
- Flexible working hours
- Unlimited Airport lounges
- 20 Class Pass credits per month
- 3GB global data eSim every month for when you're abroad
- Financial Times premium subscription
- 3 WeWork credits a month for when you want to work from anywhere
- A bunch of other epic subscriptions: MasterClass, NordVPN, SleepCycle pro, The Athletic, Headspace premium, Freeletics coach & Headway premium
- £50 car rental per month via Turo
Company HQ
London, UK
Leadership
Jacob Prime
(Co-Founder & CEO)Previously Head of Sales at Metomic, Account Executive at Egress Software Technologies and Sales Manager at Klevio.
Harry Lucas
(Co-Founder & CTO)Head of Engineering at Metomic, Senior Software Engineer at Orkestro and Xplor.
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