Messaging is fast becoming the dominant mode of communication between businesses and their customers, but many companies are struggling to keep pace. Hubtype is addressing this shortfall, building customer service focused conversational tools. These go beyond simple chatbots to include richer conversational features like human hand-off, and elements of graphical user interfaces.
Ultimately, Hubtype's goal is to become more of a reference service for developers looking to build their own chatbots on services like Whatsapp and Twitter. This would theoretically open up a huge market: the demand for 24/7 services, frictionless contact, and greater automation, has meant business chatbots are in increasing demand.
It also means the market for chatbot-building is competitive. Bot-builder frameworks like Hubtype include Rasa and Botpress, two agile companies in the startup environment, and Microsoft Bot Framework, which runs a similar operation but with patently deeper pockets. Whilst these all focus more on conversational AI, and Hubtype is committed to more feature-rich chats, Hubtype will need to keep pace with a rapidly developing chatbot landscape to retain their edge.
Steph
Company Specialist at Welcome to the Jungle