Senior Marketing Manager, Gorgias
Ecosystem Marketing
CA$120-140k
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
CA$120-140k
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Experience in the Shopify partner ecosystem is essential—but we’re not looking for rinse-and-repeat playbooks. We want someone ready to reimagine what ecosystem marketing can look like in 2025: high-trust, high-impact, and built on relationships in a changing marketing landscape
- On the Gorgias marketing team, AI isn’t just a tool—it’s part of the org chart. We’re building marketing functions with AI agents as core teammates. If you're excited to be a player-coach and know how to unlock leverage through automation and AI, you'll thrive here
- 5–7 years of experience in partner, channel, or product marketing, with a proven track record of scaling co-marketing programs across a variety of partner types
- Deep experience in the ecommerce ecosystem, ideally within the Shopify partner landscape. Background with agency, referral, BPO, ISV, or TSD partners is a plus
- An AI geek. You experiment constantly, test new tools, and can speak to how AI helps you move faster, better—not just for writing copy
- Fluent in marketing systems: Customer.io (or similar), HubSpot, Webflow, Splash. You don’t wait on others to get things launched
- A storyteller who builds “1+1=3” partner narratives that stand out, drive enablement, and get results
- Data-minded, with strong analytical skills to measure and optimize partner marketing performance
- Collaborative and cross-functional—comfortable partnering with sales, product, and business development to make things happen
What the job involves
- We're looking for a strategic and entrepreneurial Senior Manager, Ecosystem Marketing to lead partner marketing across our growing network of technology, agency, and referral partners—including Shopify, Recharge, Domaine, and Omnie
- You’ll own the strategy and execution of co-marketing, enablement, and joint go-to-market programs that drive pipeline and revenue
- There’s headcount on the horizon, but the real growth opportunity is owning a high-impact charter at a pivotal moment—on a team driving innovation across programs, org design, and AI-native tooling
- Pipeline Generation: Drive partner-sourced and partner-influenced pipeline growth through scalable joint go-to-market strategies—webinars, co-branded content, integrated campaigns, and partner events—with technology and agency partners at every tier
- Campaign Performance: Deliver measurable results from co-marketing and GTM efforts. Establish performance frameworks and reporting cadences that track impact from awareness through to closed-won revenue
- Partner Enablement: Equip partner sales teams with the tools, messaging, and programs needed to confidently position and sell Gorgias
- Team Development: Build and lead a high-performing (and AI-leveraged) ecosystem marketing team that scales with the business and amplifies broader marketing initiatives—from product launches to campaigns and events
- Strategic Partnerships: Deepen relationships with top partners through impactful collaboration. Stay on top of ecosystem trends and the evolving ecommerce partnership landscape
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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